Customer Solutions Rep

Pioneer Telephone; Newcastle (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Pioneer Telephone in the United States is seeking a customer-focused professional to guide residential and business customers from the first conversation to ongoing success. You will own the end-to-end experience, from account questions to recommending the right-fit solutions, and you will troubleshoot basic technical concerns with confidence.

This role emphasizes listening, proactive follow-through, and collaboration with cross-functional teams to ensure every customer interaction is positive

Qualifications

• High school diploma or equivalent.
• Three months of related experience and/or training with a focus in technology preferred.
• Must maintain a good driving record and a valid driver license.

Responsibilities

• From face-to-face and phone interactions, own the customer experience end-to-end-from account and billing questions to recommending right-fit solutions.
• Assist customers with basic technical concerns and troubleshoot confidently.
• Listen deeply, follow through proactively, and close with integrity.
• Collaborate with cross-functional teams to ensure every interaction is positive and memorable.

Skills

Technical aptitude

Consultative sales

Communication skills

Problem-solving

Education

High school diploma

Job description

About The Role

Do you love helping people and thrive on technology? Join our team!

About The Role

Do you love helping people and thrive on technology? Join our team!

We're looking for a customer-obsessed professional with a technical aptitude and a consultative sales approach to guide residential and business customers from the first conversation to ongoing success.

What You'll Do

• From face-to-face and phone interactions, own the customer experience end-to-end-from account and billing questions to recommending right-fit solutions.
• Assist customers with basic technical concerns and troubleshoot confidently.
• Listen deeply, follow through proactively, and close with integrity.
• Collaborate with cross-functional teams to ensure every interaction is positive and memorable.

What We're Looking For

• Technical aptitude and ability to learn quickly.
• Consultative sales approach with a focus on delivering real value.
• Excellent communication and problem-solving skills.
• Passion for measurable results and continuous learning.

Why You'll Love This Role

• Opportunity to build long-term customer relationships.
• Work with a company that values service excellence as much as smart selling.
• Grow your career in a dynamic, customer-focused environment.

Minimum Requirements

• High school diploma or equivalent.
• Three months of related experience and/or training with a focus in technology preferred.
• Must maintain a good driving record and a valid driver license.

This institution is an equal opportunity provider and employer