Customer Solutions Manager

Atlas Copco; Grayling (MI); On-site; USD 140,000 - 180,000; Full time

Job summary

Atlas Copco in Grayling, MI seeks a Customer Solutions Manager to lead the customer solutions team end-to-end, including proposal, project management, and spare parts. You will mentor staff, manage budgets, and align priorities with strategic goals.

The role requires domestic and international travel and a hands-on leader able to drive performance, customer satisfaction, and continuous improvement across projects.

Qualifications

• Strategic thinker with strong execution discipline.
• Proven leadership of teams and mentoring capabilities.
• Data-driven decision-maker with analytical skills.
• Experience in change management and organizational alignment.
• Strong problem-solving and conflict-resolution abilities.
• Able to influence across functions and levels.
• Growth mindset leadership traits.
• Detail-oriented with ability to manage multiple priorities.
• Mechanical aptitude and solid math skills.
• Excellent client interaction skills, written and verbal.
• Ability to read and interpret mechanical drawings.
• Proficiency in common software tools.
• Willingness to travel domestically and internationally.

Responsibilities

• Lead with a growth mindset.
• Foster a culture of accountability, transparency, and proactive communication.
• Lead and manage your team with clear expectations and support their professional development through mentoring, training, and feedback.
• Establish a strong collaborative cadence with the ACN management team and Business Lines to align priorities with the strategic business goals.
• Align team initiatives with strategic goals and drive accountability across all team members to meet timelines, budgets, and SoW, while delivering exceptional customer experience.
• Lead resource planning, capacity management, and budget alignment.
• Escalate issues professionally and facilitate timely resolutions to drive success.
• Support the development and implementation of key performance metrics and budgetary financials within the proposal and project management process to ensure financial stability.
• Support the development for proposal SoW content to clearly articulate value, technical capability, and compliance with customer requirements.
• Conduct post shipment project performance reviews on a monthly basis to drive continuous improvement in the areas of budget to actual and on-time delivery.
• Minimize warranty costs, repeat visits, and unproductive labor.
• Provide customer feedback to internal teams for product or process improvements.
• Drive collaboration and knowledge sharing within the Global Projects Team to promote consistency and best practices across continents.
• Establish and maintain departmental training programs to strengthen technical expertise and leadership capabilities.
• Support the promotion and growth of Global Projects within Application Centers.
• Provide real-time performance input and conduct annual performance reviews to establish individual development plans.

Skills

Strategic thinker

People leadership

Data-driven decisions

Change management

Problem solving

cross-functional influence

Growth mindset

Attention to detail

Mechanical aptitude

Client relationship

Reading mechanical drawings

Software proficiency

Travel readiness

Job description

As the Customer Solutions Manager, you are responsible for leading, mentoring, and developing the success of the customer solutions team from end to end, including proposal, project management, and spare parts.

Core Responsibility

• Lead with a growth mindset.
• Foster a culture of accountability, transparency, and proactive communication.
• Lead and manage your team with clear expectations and support their professional development through mentoring, training, and feedback.
• Establish a strong collaborative cadence with the ACN management team and Business Lines to align priorities with the strategic business goals.
• Align team initiatives with strategic goals and drive accountability across all team members to meet timelines, budgets, and SoW, while delivering exceptional customer experience.
• Lead resource planning, capacity management, and budget alignment.
• Escalate issues professionally and facilitate timely resolutions to drive success.
• Support the development and implementation of key performance metrics and budgetary financials within the proposal and project management process to ensure financial stability.
• Support the development for proposal SoW content to clearly articulate value, technical capability, and compliance with customer requirements.
• Conduct post shipment project performance reviews on a monthly basis to drive continuous improvement in the areas of budget to actual and on-time delivery.
• Minimize warranty costs, repeat visits, and unproductive labor.
• Provide customer feedback to internal teams for product or process improvements.
• Drive collaboration and knowledge sharing within the Global Projects Team to promote consistency and best practices across continents.
• Establish and maintain departmental training programs to strengthen technical expertise and leadership capabilities.
• Support the promotion and growth of Global Projects within Application Centers.
• Provide real-time performance input and conduct annual performance reviews to establish individual development plans.

Your skills and experience

• Strategic thinker with strong execution discipline.
• Effective people leader and team builder.
• Data-driven decision-maker with strong analytical capability.
• Skilled in change management and organizational alignment.
• Excellent problem-solving and conflict-resolution abilities.
• Able to influence across functions and at all levels of the organization.
• Growth mindset leadership skills.
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced, dynamic environment with tight deadlines.
• Mechanical aptitude and solid math skills.
• Exceptional client interaction skills, both written and verbal, with the ability to build positive relationships, even when delivering difficult updates.
• Ability to read and interpret mechanical documents and drawings.
• Proficiency in computer software at an intermediate level.
• Domestic and international travel required

Your compensation and benefits

At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

Beyond compensation, we believe that a rewarding career is abouthaving opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Atlas Copco Group, we support our people in building long-term careers while making a meaningful impact through their work.

Your job location

This role requires the individual to be on site at our location in Grayling, MI, for allresponsibilities.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on longterm development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act - we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.