Customer Solutions Intern

Ericsson; Plano (TX); On-site; USD 18,000 - 24,000; Full time

Job summary

Ericsson is seeking a Customer Solutions Intern to join the CTO organization in Plano, TX for a 12-week program. This paid internship offers exposure to 5G/6G, AI, cloud technologies, automation, and business strategy while working with technology leaders to shape the future of connectivity.

You will gain hands-on experience evaluating industry trends, preparing insights, and supporting strategic technology decisions in a dynamic, global company environment. May 25, 2027 start date.

Qualifications

• Currently enrolled as a Bachelor, Master’s, or PhD student in a technical field such as CS, EE, Telecom, CE, Data Science, AI/ML, Systems/Network Engineering, Cloud Computing.
• Strong interest in telecommunications, wireless networks, cloud tech, AI and automation.
• Analytical mindset with ability to translate complex topics into practical insights.
• Strong communication skills to collaborate across teams.

Responsibilities

• Support enablement of emerging technologies including 5G/6G, AI, cloud-native platforms and network evolution.
• Assist with technology strategy initiatives and roadmap discussions.
• Prepare clear summaries and presentations for technical and business stakeholders.
• Collaborate with CTO team on network transformation and technology planning activities.
• Use AI-enabled tools to analyze information and identify trends.

Skills

Analytical mindset

Strong communication

Curiosity

Data analysis

Education

Bachelor's/Master's/PhD student in Computer Science or related field

Tools

AI tools

Network tools

Job description

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

Customer Solutions Intern

Location: Plano, TX

Duration: 12 weeks

Start Date: May 25, 2027

About the Opportunity

Ericsson is seeking a Customer Solutions Intern to join the CTO organization supporting CU Hyperscalers and Regional Carriers. This is an exciting opportunity for a Bachelor, Master’s or PhD student who wants to work at the intersection of next-generation mobile networks, AI and Physical AI, cloud technologies, automation, and business strategy. You'll develop hands‑on experience supporting technology leaders, exploring emerging innovations, and helping shape the future of connectivity and digital transformation.

Our purpose is to create connections that make the unimaginable possible. Every day, we use creativity, expertise, and technology to solve some of the world's greatest challenges and elevate opportunities that once seemed impossible.

What You Will Do

• Support enablement of emerging technologies, including 5G/6G, AI, cloud-native platforms, automation, and network[SS1.1] evolution.
• Assist with technology strategy initiatives, customer-focused innovation projects, and practical insights that inform roadmap discussions.
• Help evaluate industry trends and prepare clear summaries, recommendations, and presentations for technical and business stakeholders.
• Collaborate with CTO team members on network transformation, innovation, automation, standardization, regulatory perspectives and technology planning activities.
• Use AI-enabled tools to analyze information, identify trends, summarize findings, and improve productivity across technical projects.
• Gain exposure to customer engagement, technology leadership, and how strategic technology decisions shape business outcomes.

What You Will Bring

• Currently enrolled as a Bachelors, Master's, or PhD student in Computer Science, Electrical Engineering, Telecommunications, Computer Engineering, Data Science, Artificial Intelligence, Machine Learning, Systems Engineering, Network Engineering, Cloud Computing, or a related technical field.
• Strong interest in telecommunications, wireless networks, cloud technologies, AI, automation, and emerging technology trends.
• Analytical mindset with the ability to research complex topics and translate technical concepts into clear, practical insights.
• Strong communication skills, with the ability to collaborate across technical and business teams.
• Experience with data analysis, scripting, programming, AI tools, network technologies, or technology research is a plus.
• Foundational understanding of IP networking concepts, including IPv4/IPv6, TCP/IP, Ethernet, subnetting, VLANs, and basic network troubleshooting. Familiarity with switching and routing principles, network architectures, and routing protocols is a plus. Exposure to optical and transport networking, fiber‑optic communications, DWDM, OTN, or optical network design and operations is a plus.
• Cisco CCNA, Juniper JNCIA, or equivalent networking certification is appreciated but not required; relevant coursework or hands‑on experience is also valued.
• Curiosity, initiative, and a passion for solving challenging problems that help shape the future of connectivity and digital innovation.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson uses a merit‑based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano (Country/ City)

Job details:

Technical & Solution Sales Support

Compensation And Benefits At Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.