Sales Operations Intern

Ericsson; Plano (TX); On-site; USD 6,612,000 - 8,266,000; Part time

Job summary

Ericsson is seeking a Sales Operations Intern to support the US market from Plano, TX, for a 12-week period starting May 25, 2027. You will work at the intersection of sales process, data, tools, and commercial decision making, assisting sales leaders and improving processes and tools that underpin customer engagements.

You will develop hands-on experience with funnel data, CRM systems, and basic reporting, while collaborating with sales operations colleagues and account teams to create value.

Qualifications

• Currently enrolled as a Bachelors or Masters student in Business Administration, Finance, Economics, Data Analytics, Information Systems, Industrial Engineering, or a related field.

Responsibilities

• Assist with adherence to the Ericsson sales process and document steps.
• Coordinate meetings and prepare basic project documentation for change programs.
• Maintain data quality in the sales funnel and support qualification criteria consistency.
• Support sales governance with compliance tracking and information organization.

Skills

CRM systems

Data analysis

Excel

Attention to detail

Communication

Education

Undergrad/Grad student

Tools

Salesforce

Reporting tools

Job description

Grow with us

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

Sales Operations Intern

Location: Plano, TX

Duration: 12 weeks

Start Date: May 25, 2027

About this opportunity

Ericsson is seeking a Sales Operations Intern to support our Sales Operations team in the US market. This is an exciting opportunity for a current undergraduate or graduate student who wants to work at the intersection of sales process, data, tools, and commercial decision making. You’ll develop hands on experience supporting sales leaders, managing funnel data, and helping improve processes and tools that underpin Ericsson’s customer engagements.

Our purpose is to create connections that make the unimaginable possible. Every day, we use creativity, expertise, and technology to solve some of the world's greatest challenges and elevate opportunities that once seemed impossible.

You will build knowledge of Ericsson’s sales processes and customers, performing a variety of tasks under guidance while contributing directly to the team’s impact on data quality, process adherence, and sales performance.

What you will do

• Support adherence to the Ericsson sales process by assisting Sales Operations team members with day to day activities, including documenting steps, updating process materials, and helping secure competence activities (training and guidance) for sales process end users.
• Help drive Sales Operations change programs by coordinating meetings, preparing communication and basic project documentation, and assisting project leaders with administrative activities needed to implement process and tool changes.
• Assist with sales funnel management by helping maintain data quality, streamlining access to funnel information, and supporting consistent application of qualification criteria to improve sales performance.
• Support sales governance activities by helping end users with tasks related to adherence to Sales Directive and Business Delegation, including tracking compliance checkpoints and organizing information in shared repositories.
• Help manage and improve sales tools (e.g., CRM, reporting dashboards) by gathering user feedback, testing small changes, and supporting activities that optimize end user proficiency, access, and satisfaction.
• Use spreadsheets, CRM systems (such as Salesforce), and AI enabled tools to analyze data, generate basic reports, identify trends, and summarize insights that support decision making in Sales Operations.
• Collaborate with Sales Operations colleagues, account teams, and commercial managers on activities that create value for the sales process and help end users work more effectively.
• Contribute to continuous improvement by identifying opportunities to simplify ways of working, documenting suggestions, and supporting small process and tooling enhancements.

The skills you bring

• Currently enrolled as a Bachelors or Masters student (e.g., rising junior or senior) in Business Administration, Finance, Economics, Data Analytics, Information Systems, Industrial Engineering, or a related field.
• Strong interest in telecommunications, B2B sales, sales operations, CRM systems, and data driven decision making.
• Analytical mindset with the ability to work with structured data, follow established processes, and translate findings into clear, practical insights for business stakeholders.
• Comfortable using productivity tools (e.g., Excel or Google Sheets, PowerPoint) and willing to learn CRM systems such as Salesforce; prior experience with CRM, reporting, or basic scripting is a plus.
• Strong attention to detail and commitment to data quality, with the ability to follow guidelines and ask questions when something is unclear.
• Effective communication and collaboration skills, with the ability to work across sales, operations, and supporting functions.
• Curiosity, initiative, and a passion for learning how structured sales processes, tools, and analytics support customer engagements and commercial outcomes.

Why join Ericsson

You’ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To build solutions never seen before to some of the world’s toughest problems. You’ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano (Country/ City)

Job details: Sales Operations Manager

Compensation And Benefits At Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.