Customer Solutions Engineering Lead (Hybrid/Remote)

EDMI Limited; Raleigh (NC); Híbrido; USD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid/remote working

Medical and dental insurance

401(k) with 7% employer contribution

25 days annual leave plus public ...

Descripción de la vacante

EDMI Limited seeks a Customer Solutions Engineering Lead to drive deployment and adoption of its AMI, Grid Edge and software solutions across North America. You will serve as the primary technical interface to utility customers, leading workshops, deployments and cross-functional coordination.

The role requires deep utility domain knowledge, strong project leadership, and the ability to translate customer needs into engineering requirements.

Formación

• Bachelor's Degree in Electrical/Electronic/Computer Engineering or related field.
• 5+ years in Electric Utilities, Cooperatives, AMI, Distribution Automation, Grid Operations, OT/SCADA environments.

Responsabilidades

• Act as the senior technical point of contact for strategic utility customers.
• Build trusted relationships with utility executives, engineering teams, operations leaders, SCADA teams, and system operators.
• Understand customer business challenges and align EDMI solutions to operational and strategic objectives.
• Lead customer workshops, technical reviews, and executive update meetings.
• Drive customer satisfaction, adoption, and long-term account growth.
• Lead end-to-end deployment of EDMI AMI, Atlas, NEOS, Grid Edge and related software.
• Coordinate integration between EDMI platforms and utility systems (SCADA, OMS, DERMS, CIS, MDMS, ADMS, Data Analytics).
• Provide subject matter expertise on utility networks, distribution automation, and OT environments.
• Mentor and support North America Customer Solutions Engineers; establish deployment best practices.
• Capture customer feedback and work with Product/Engineering on roadmap.
• Support sales during technical discovery and RFP responses.

Conocimientos

Electric utilities

AMI

Distribution automation

Grid operations

OT/SCADA environments

Customer-facing leadership

Educación

Bachelor's Degree in Electrical/Electronic/Computer Engineering

Herramientas

EDMI AMI

Atlas

NEOS

Grid Edge

Data analytics platforms

Descripción del empleo

EDMI Limited seeks a Customer Solutions Engineering Lead to drive deployment and adoption of its AMI, Grid Edge and software solutions across North America. You will serve as the primary technical interface to utility customers, leading workshops, deployments and cross-functional coordination.

The role requires deep utility domain knowledge, strong project leadership, and the ability to translate customer needs into engineering requirements.