Customer Solutions Engineer: Optimize SaaS Platform

Abnormal AI; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Abnormal AI in the United States is seeking a flexible technical resource to support the Technical Account Management team, focusing on short-term engagements for customers without a dedicated TAM. You will work closely with CSMs to assess needs and optimize platform usage.

You will document recaps and surface patterns for product improvement, leveraging strong triage judgment and excellent communication to ensure customer success in SaaS and cybersecurity environments.

Qualifications

• 3+ years in customer-facing technical roles in SaaS or cybersecurity.
• Strong triage judgment and excellent communication skills.

Responsibilities

• Partner with CSMs to assess needs and optimize platform usage.
• Document recaps and surface patterns for product improvement.

Skills

3+ years experience

Triage judgment

Excellent communication

Job description

Abnormal AI in the United States is seeking a flexible technical resource to support the Technical Account Management team, focusing on short-term engagements for customers without a dedicated TAM. You will work closely with CSMs to assess needs and optimize platform usage.

You will document recaps and surface patterns for product improvement, leveraging strong triage judgment and excellent communication to ensure customer success in SaaS and cybersecurity environments.