EMEA Customer Solutions Engineer Flexible Tech Resource

Abnormal Security Corp.; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Abnormal Security Corp. is seeking a Customer Solutions Engineer to join the Technical Account Management team in the United States. This role provides a flexible, hands-on technical resource between standard support and a long-term TAM, partnering with CSMs for short-term, project-based work.

You will lead platform optimization, configuration reviews, and best-practices tuning; document sessions, and identify upsell opportunities while coordinating hand-offs to senior resources when needed.

Qualifications

• 3+ years in a customer-facing technical role in enterprise SaaS or cybersecurity.
• Solid grounding in Abnormal's platform and configuration best practices to work independently.
• Strong triage judgment to decide between hands-on guidance or a more senior resource.
• Able to manage multiple concurrent engagements across a broad book of business.
• Excellent communication across technical and business stakeholders.

Responsibilities

• Serve as a flexible technical resource for challenging or recurring account situations.
• Take on short-term, project-based technical engagements for customers without a dedicated TAM.
• Partner with CSMs to assess customer technical needs, join investigative or best-practices calls, and determine the right next step.
• Lead hands-on platform optimization: configuration reviews, best-practices setup, and proactive tuning that prevents issues from recurring.
• Document session recaps and next steps in the CRM so recommendations are clear to the customer and visible to the broader team.
• Advise customers on underused contracted features and flag upsell or professional services/deployment opportunities where relevant.
• Recognize when a situation exceeds this role's scope and hand it to the Critical Situation Manager or Technical Support with a clear, documented hand-off.
• Surface patterns across engagements to Product, Engineering, and Customer Success to drive systemic improvement.

Skills

Customer-facing

Technical troubleshooting

Enterprise SaaS

Cybersecurity

Abnormal platform

Education

Bachelor's degree in a technical field

Tools

Email platforms (M365 / Google Workspace)

Job description

Abnormal Security Corp. is seeking a Customer Solutions Engineer to join the Technical Account Management team in the United States. This role provides a flexible, hands-on technical resource between standard support and a long-term TAM, partnering with CSMs for short-term, project-based work.

You will lead platform optimization, configuration reviews, and best-practices tuning; document sessions, and identify upsell opportunities while coordinating hand-offs to senior resources when needed.