Customer Solutions Engineer

City of Shakopee, MN; Georgia; On-site; USD 90,000 - 140,000; Full time

Job summary

Emerson is seeking a DeltaV SaaS SCADA Customer Solutions Engineer who will create proposals, draft commercial agreements, and develop cloud-based SCADA software solutions, acting as a technical subject matter expert for multiple sales teams.

You will demonstrate the DeltaV SaaS platform, assist with solution development, and collaborate with clients to design remote monitoring solutions, pilot projects, and data visualization. Willingness to travel up to 25% is required.

Qualifications

• Bachelor’s degree in engineering or related field with relevant concentration.
• 5+ years of relevant experience.
• Minimum 2 years of technical sales experience.
• Willingness to travel up to 25%.

Responsibilities

• Provide commercial and technical support to DeltaV SaaS SCADA business development team and Emerson Impact Partner network.
• Collaborate directly with clients to help them realize a vision for new technology adoption within their organization.
• Prepare, review, and approve the scope of work, network architectures and bill of materials deliverables required to develop budgetary proposals and binding commercial agreements.
• Demonstrate and showcase the DeltaV SaaS SCADA Cloud Platform for existing and prospective clients.
• Serve as a subject matter expert on the DeltaV SaaS SCADA Cloud Platform to assist with solution development and software training.
• Work with clients to understand their business and technical challenges and develop remote monitoring solutions that fit their requirements.
• Implement and oversee the execution of pilot projects by using internal and external software tools for data collection, validation, and visualization.

Skills

SCADA

Cloud-based platforms

Technical sales

Customer-facing

Presentation skills

Technical writing

Education

Bachelor’s Degree in Engineering

Engineering concentration (Electrical/Computer/Mechanical/Petroleum)

Job description

Emerson’s DeltaV SaaS SCADA Customer Solutions Engineer will create proposals and formal commercial agreements, develop cloud-based SCADA software solutions, and act as a technical subject matter expert supporting various sales teams with technical documentation and software demonstrations.

In This Role, Your Responsibilities Will Be:

• Provide commercial and technical support to the DeltaV SaaS SCADA business development team and the Emerson Impact Partner network.

• Collaborate directly with clients to help them realize a vision for new technology adoption within their organization.

• Prepare, review, and approve the scope of work, network architectures and bill of materials deliverables required to develop budgetary proposals and binding commercial agreements.

• Demonstrate and showcase the DeltaV SaaS SCADA Cloud Platform for existing and prospective clients.

• Serve as a subject matter expert on the DeltaV SaaS SCADA Cloud Platform to assist with solution development and software training.

• Work with clients to understand their business and technical challenges and develop remote monitoring solutions that fit their requirements.

• Implement and oversee the execution of pilot projects by using internal and external software tools for data collection, validation, and visualization.

Who You Are:

You are a technical professional that sets aggressive goals and has high standards. You are persistent in accomplishing objectives despite obstacles and push yourself to achieve results. You analyze multiple and diverse sources of information to define problems accurately. You deliver customer-centric solutions, serving as a strategic partner and subject matter expert. You work collaboratively with others across the organization to achieve shared objectives.

For This Role, You Will Need:

• Bachelor’s Degree in Engineering, Engineering Technology or related. Concentration in Electrical, Computer, Mechanical or Petroleum disciplines

• 5+ years of relevant experience

• A minimum of 2 years of technical sales experience

• Willingness and ability to travel up to 25%

Preferred Qualifications That Set You Apart:

• Experience with cloud-based platforms, SCADA, automation systems and field instrumentation

• Knowledge of communication protocols of Flow Computers, RTUs and PLCs including industry standard and custom programs.

• Experience with Ethernet, Radio, Cellular, and Satellite communication

• Knowledge of Oil & Gas production operations, artificial lift, and facility design.

• Proficient with Microsoft operating systems and program suites.

• Excellent presentation and technical writing skills.

• Ability to work under pressure with multiple priorities and deadlines

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.