Account Manager - DeltaV Saas SCADA

Emerson; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Emerson is seeking an DeltaV SaaS Account Manager to renew and expand DeltaV SaaS SCADA subscriptions by pairing deep product knowledge with client insight. You will manage assigned accounts, drive renewal growth, and identify upsell opportunities in partnership with marketing and technical teams.

You will build trusted client relationships, forecast key metrics in Salesforce, and coordinate across internal stakeholders to deliver value and secure long-term software relationships.

Qualifications

• Bachelor’s degree in Business, Marketing, Engineering or similar fields.
• 2+ years of software account management, sales or support experience.
• Willingness and ability to travel up to 25%.
• Authorized to work in the United States without sponsorship now and in the future.

Responsibilities

• Renewal and growth target carrying for DeltaV SaaS SCADA products and services with assigned accounts.
• Fostering a strong, trusting relationship with clients through an understanding of their operations and needs.
• Identifying opportunities for upselling, cross-selling and new business development within assigned accounts.
• Acting as the first point of contact addressing questions, concerns and issues.
• Tracking account performance and forecasting in Salesforce CRM to meet client needs and goals.
• Leading software subscription renewals through collaboration with internal Emerson stakeholders.

Skills

Communication skills

Account management

Negotiation

Team collaboration

Education

Bachelor’s degree in Business, Marketing, Engineering or similar fields

Tools

CRM systems

Job description

Job Description

Emerson’s DeltaV SaaS SCADA Account Manager is responsible for working directly with clients to cultivate long-term relationships, ensure technology satisfaction, secure software renewals, and drive subscription growth. The ideal candidate for this role is focused on being the link between Emerson’s DeltaV SaaS SCADA and our clients/partners.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Renewal and growth target carrying for DeltaV SaaS SCADA products and services with assigned accounts.
• Fostering a strong, trusting relationship with clients through a deep understanding of their business operations, challenges and needs.
• Identifying and managing opportunities for upselling, cross-selling and new business development within assigned accounts.
• Acting as the first point of contact addressing questions, concerns and issues.
• Tracking account performance, identifying areas for improvement and working closely with marketing, technical sales and other departments to meet client needs and achieve goals.
• Leading software subscription renewals through active negotiation and support from internal Emerson stakeholders.
• Forecast and track account metrics such as funnel, key performance indicators and account planning/management in a Salesforce CRM environment.
• Demonstrate superior communication and presentation skills to engage enterprise clients in regularly scheduled Technology and Account reviews.
• Exercise diplomacy and grace, assertively manage multiple internal stakeholders who contribute to the success of the sales process. Including, but not limited to: Inside Sales, Solutions Engineering, Product Management, Marketing, Operations and Technical Development.
• Maintain a working knowledge of DeltaV SaaS SCADA technology, products and services, system architecture, development tools and common industrial operating environments.

WHO YOU ARE

You are a sales professional that can build strong partnerships and work collaboratively with others to meet shared objectives. You communicate effectively across diverse audiences and actively listen to understand different perspectives. You drive results by consistently achieving goals, even under challenging circumstances. You make sound, timely decisions by analyzing information and considering both short and long-term impacts.

FOR THIS ROLE, YOU WILL NEED

• Bachelor’s degree in Business, Marketing, Engineering or similar fields
• 2+ years of software account management, sales or support experience
• Willingness and ability to travel up to 25%.
• Experience with customer relationship management systems (CRM)
• Authorized to work in the United States without sponsorship now and in the future

• Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

PREFERRED QUALIFICATIONS THAT SET YOU APART

• Knowledge of Energy companies, products, and/or services and success in an innovative technology to the industry
• Knowledge of Natural Gas and Water/Wastewater companies products, and/or services and success in an innovative technology in the Utilities Industry
• Broad knowledge of business processes such as strategic planning, sales, and marketing strategies
• Formal Sales training
• Strong interpersonal and negotiation skills, including conflict resolution
• Strong ability to influence and deal effectively with people at all levels of an organization

Our Culture & Commitment to You

We recognize that for our organization to support a diverse workforce, we must focus on employee wellbeing. We know that to do your best work, you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a market-leading 401(k) and profit-sharing plan, a variety of medical insurance plans, with dental and vision coverage, family formation benefits in addition to paid parental leave (maternal and paternal), Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, inclusive of vacation, holiday, and sick leave. Our goal is to offer a strong benefits foundation while allowing employees the flexibility to choose options that best suit their needs.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!