Customer Solutions Associate - Solon, OH

Adecco US, Inc.; Solon (OH); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short-term Disability

Voluntary Benefits

EAP

Commuter Benefits

401K plan

Paid Leave

Holiday Pay

Job summary

Adecco US, Inc. in Solon, OH, is seeking a Customer Solutions Associate to act as the primary contact for customers and manage end-to-end Order-to-Cash processes in a fast-paced supply chain environment.

You will collaborate with customers and cross-functional teams to resolve issues, optimize orders, and support continuous improvement, requiring strong communication, analytical thinking, and the ability to manage multiple priorities.

Qualifications

• Education: Undergraduate degree strongly preferred.
• Experience: 2–4 years in Supply Chain, Order Management, Logistics, Inventory, Transportation, Demand/ Supply Planning or related fields.

Responsibilities

• Serve as the primary contact for customers throughout the Order-to-Cash process.
• Monitor and manage orders, resolving issues affecting service, delivery, or billing.
• Collaborate with customers and cross-functional teams to address order, inventory, transportation, and fulfillment challenges.
• Optimize orders to improve efficiency, customer satisfaction, and operational performance.
• Provide timely communication and visibility on order status, risks, and resolutions.
• Analyze issues, identify root causes, and escalate when necessary.
• Support continuous improvement initiatives and participate in operational review activities.

Skills

Communication skills

Analytical skills

Data interpretation

Organization

Customer focus

Office software (Excel/Outlook/Word)

SAP/BW/Business Objects

Independence

Education

Undergraduate degree

Tools

SAP

BW

Business Objects

Job description

Join Adecco as a Customer Solutions Associate in Solon, OH, and play a key role in delivering exceptional customer service within a fast-paced supply chain environment. In this position, you will act as the primary point of contact for customers, ensuring seamless order management while supporting operational efficiency across the end-to-end Order-to-Cash process.

Position Overview

As a Customer Solutions Associate, you will serve as the customer advocate and primary contact for order-related activities. You will collaborate with customers and cross-functional teams to resolve issues, optimize orders, maintain service levels, and support continuous improvement initiatives. This role requires strong communication, analytical thinking, and the ability to manage multiple priorities in a dynamic environment.

Key Responsibilities

• Serve as the primary point of contact for customers throughout the Order-to-Cash process.

• Monitor and manage orders, resolving issues that may impact service, delivery, or billing.

• Collaborate with customers and cross-functional teams to address order, inventory, transportation, and fulfillment challenges.

• Optimize orders to improve efficiency, customer satisfaction, and operational performance.

• Provide timely communication and visibility on order status, risks, and resolutions.

• Analyze issues, identify root causes, and escape concerns when necessary.

• Support continuous improvement initiatives and participate in operational review activities.

Qualifications

• Education: Undergraduate degree strongly preferred.

• Experience: 2-4 years of experience in Supply Chain, Order Management, Logistics, Inventory Management, Transportation, Demand Planning, Supply Planning, or a related field preferred.

• Skills:

• Excellent written and verbal communication skills.

• Strong analytical and problem-solving abilities.

• Ability to analyze and interpret data to make informed decisions.

• Highly organized with strong attention to detail.

• Customer-focused mindset with the ability to manage multiple priorities.

• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.

• Experience with SAP, BW, and Business Objects preferred.

• Ability to work independently with minimal supervision in a fast-paced environment.

Schedule & Pay

• Pay Rate: $29.26 per hour

• Schedule: Monday-Friday, 40 hours per week

• Typical start time between 7:00 AM and 8:30 AM, with an 8-hour workday (examples: 7:00 AM-3:30 PM, 7:30 AM-4:00 PM, 8:00 AM-4:30 PM)

• Flexibility may be required to support customers across different geographies and time zones

• No mandatory overtime

Why Join Adecco?

This opportunity offers the chance to work with a leading global organization while gaining valuable experience in customer solutions, order management, and supply chain operations.

Pay Details: $29.26 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.