Customer Solutions Associate - Counter & Warehouse

Standard Supply & Distr; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Job summary

Standard Supply is seeking a Counter Solutions Associate to serve customers at the branch with additional warehouse responsibilities. You will learn operations, assist customers, and support the branch while developing product knowledge for growth within the company.

Responsibilities include handling orders, restocking, answering calls, and collaborating with the team to deliver a positive experience. The role offers full benefits, including a 401(k) plan and health insurance.

Qualifications

• Strong people skills, even on a busy day.
• No HVAC experience required. Willingness to learn is what matters.
• Reliable, punctual, and coachable.
• Comfortable with physical work: lifting 20 to 50 or more pounds, working in a warehouse environment, and climbing ladders.

Responsibilities

• Focus on creating a positive customer experience through every interaction. Delivering solutions and building loyalty starts at the counter.
• Keep the branch in good shape, focusing on the front counter and showroom. Restocking and inventory counting are key in this initiative.
• Pull and stage customer orders with accuracy. Warehouse duties are a regular part of the daily routine.
• Answer incoming calls and assist walk-in contractors in a timely and professional manner.
• Build product knowledge through vendor visits, counter days, and collaboration with teammates. Product knowledge is the foundation of this role.
• Contribute to a safe working environment by following branch procedures and looking out for the team.

Skills

People skills

Coachable

Punctual

Willingness to learn

Job description

Standard Supply is seeking a Counter Solutions Associate to serve customers at the branch with additional warehouse responsibilities. You will learn operations, assist customers, and support the branch while developing product knowledge for growth within the company.

Responsibilities include handling orders, restocking, answering calls, and collaborating with the team to deliver a positive experience. The role offers full benefits, including a 401(k) plan and health insurance.