Counter Solutions Associate - Growth Path & Benefits

Standard Supply & Distributing; Allen (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Job summary

Standard Supply & Distributing is seeking a Counter Solutions Associate to support customers at the branch and assist with warehouse tasks. You will learn product knowledge and play a key role in fulfilling orders and maintaining showroom standards.

You will contribute to a positive customer experience, grow into more advanced roles, and benefit from full company benefits as part of a family-oriented HVAC supply company with locations across Texas, Oklahoma and Arizona.

Qualifications

• Strong people skills, even on a busy day.
• No HVAC experience required. Willingness to learn is what matters.
• Reliable, punctual, and coachable.
• Comfortable with physical work: lifting 20 to 50 or more pounds, working in a warehouse environment, and climbing ladders.

Responsibilities

• Focus on creating a positive customer experience through every interaction. Delivering solutions and building loyalty starts at the counter.
• Keep the branch in good shape, focusing on the front counter and showroom. Restocking and inventory counting are key in this initiative.
• Pull and stage customer orders with accuracy. Warehouse duties are a regular part of the daily routine.
• Answer incoming calls and assist walk-in contractors in a timely and professional manner.
• Build product knowledge through vendor visits, counter days, and collaboration with teammates. Product knowledge is the foundation of this role.
• Contribute to a safe working environment by following branch procedures and looking out for the team.

Skills

Customer service

Communication

People skills

Reliability

Job description

Standard Supply & Distributing is seeking a Counter Solutions Associate to support customers at the branch and assist with warehouse tasks. You will learn product knowledge and play a key role in fulfilling orders and maintaining showroom standards.

You will contribute to a positive customer experience, grow into more advanced roles, and benefit from full company benefits as part of a family-oriented HVAC supply company with locations across Texas, Oklahoma and Arizona.