Customer Solutions Architect

Hamilton Barnes ?; Dallas (TX); Remote; USD 120,000 - 160,000; Full time

Job summary

Hamilton Barnes is seeking a Customer Solutions Architect for a fully remote role with domestic travel to engage with Communications Service Providers. You will help providers understand their networks, translate requirements into platform solutions, and guide implementations from discovery to go-live.

In this customer-facing technical role, you will collaborate with sales engineers and account executives, build workflows, provide onboarding guidance, and shape solutions with product and

Qualifications

• Understanding of the telecommunications industry and service-provider environments.
• Experience in network engineering, solution architecture, sales engineering, or a similar B2B SaaS role.
• Strong understanding of network infrastructure, including access, transport, core, CPE, and OSS/BSS layers.
• Ability to translate complex technical concepts for technical and non-technical audiences.
• Excellent presentation, communication, and customer relationship skills.
• Self-directed, proactive, and comfortable working cross-functionally.

Responsibilities

• Lead discovery sessions covering customer network environments, systems, and operational workflows.
• Document network topologies, business processes, integrations, dependencies, and design assumptions.
• Translate customer requirements into tailored platform solutions.
• Partner with Sales Engineers and Account Executives on technical discovery and prospect qualification.
• Build and implement workflows using the platform’s workflow builder.
• Provide technical guidance during customer onboarding, implementation, and go-live.
• Develop repeatable processes for scoping, solution alignment, and implementation.
• Work with Product and Engineering to communicate customer needs and improve solutions.
• Define requirements for software engineers developing network provisioning automations.

Skills

Telecom industry knowledge

Network engineering

Solution architecture

B2B SaaS experience

Technical storytelling

Cross-functional collaboration

Job description

Join a growing telecommunications software company as a Customer Solutions Architect. The company provides a platform used by Communications Service Providers to manage billing, operations, and automation. In this customer-facing technical role, you will help service providers understand their existing network environments, translate business and technical requirements into practical platform solutions, and guide implementations from discovery through go-live.

This is a fully remote role with some travel within the United States for customer engagements.

Responsibilities

• Lead discovery sessions covering customer network environments, systems, and operational workflows.
• Document network topologies, business processes, integrations, dependencies, and design assumptions.
• Translate customer requirements into tailored platform solutions.
• Partner with Sales Engineers and Account Executives on technical discovery and prospect qualification.
• Build and implement workflows using the platform’s workflow builder.
• Provide technical guidance during customer onboarding, implementation, and go-live.
• Develop repeatable processes for scoping, solution alignment, and implementation.
• Work with Product and Engineering to communicate customer needs and improve solutions.
• Define requirements for software engineers developing network provisioning automations.

Required Skills

• Understanding of the telecommunications industry and service-provider environments.
• Experience in network engineering, solution architecture, sales engineering, or a similar B2B SaaS role.
• Strong understanding of network infrastructure, including access, transport, core, CPE, and OSS/BSS layers.
• Ability to translate complex technical concepts for technical and non-technical audiences.
• Excellent presentation, communication, and customer relationship skills.
• Self-directed, proactive, and comfortable working cross-functionally.