Customer Solutions Advocate for Workforce Services

C2 GPS - Coastal Bend; Rockport (TX); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Wellness Reimbursement

Generous Paid Time Off

Paid Parental Leave

401(K) 100% employer match up to 6%

Dental

Vision

Life Insurance

Short and Long-Term Disability

Pet Insurance

Tuition Assistance

Job summary

C2 Global Professional Services is seeking a Customer Solutions Representative in Rockport, TX. The CSR role focuses on building relationships with customers to access workforce services within Career Centers and through referrals to community partners.

The position emphasizes assisting job seekers, identifying opportunities, and guiding clients through resumes, applications, interviews, and appropriate attire, while collaborating with internal teams and external partners.

Qualifications

• High school diploma or GED.
• Valid driver’s license and proof of insurance with good driving record.
• Six months of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public and external partners.
• Actively seeks ways to improve workforce services to meet labor market needs.
• Contributes to the Career Center performance goals, including customer service and following-up with workforce center customers.
• Performs other duties as assigned and fulfills responsibilities as required.

Skills

Customer service

Interpersonal skills

Communication

Problem-solving

Multitasking

Education

High school diploma or GED

Job description

C2 Global Professional Services is seeking a Customer Solutions Representative in Rockport, TX. The CSR role focuses on building relationships with customers to access workforce services within Career Centers and through referrals to community partners.

The position emphasizes assisting job seekers, identifying opportunities, and guiding clients through resumes, applications, interviews, and appropriate attire, while collaborating with internal teams and external partners.