Customer Software Support Engineer (Entry - Level)

Amdocs; Kansas; Hybrid; USD 28,000 - 34,000; Full time

Job summary

Amdocs is hiring for a Graduate/Entry-Level role based in Italy, with remote work options from home. You will develop software adapters and drivers, install and support customer solutions, and assist in testing and deploying software upgrades for a global telecom customer base.

The position emphasizes strong technical, analytical, and communication skills, plus Unix/SQL experience. Fluent Italian and good English are required.

Qualifications

• Bachelor's degree in IT/Computer Science or equivalent.
• Strong technical, analytical, problem solving, and communication skills.
• Coding capabilities in one language (C, C++, Java or equivalent).
• Experience with Unix and SQL.
• Fluent in Italian; Adequate English (reading/writing/speaking).
• Based in Italy.

Responsibilities

• Develop software adaptors and drivers in accordance with customer requirements and Telecom designs, ensuring compatibility, functionality and performance.
• Install, configure and support customer solutions, ensuring successful implementation and continued operation in line with technical specifications.
• Support the testing and deployment of software upgrade releases, identifying and resolving technical issues to ensure smooth implementation.
• Provide technical support and guidance to customers remotely and onsite, troubleshooting issues and ensuring timely and effective resolution.
• Provide technical support for presales and demonstration activities, contributing technical expertise to customer presentations, solution evaluations and product demonstrations.

Skills

Technical skills

Analytical skills

Problem solving

Communication

Unix

SQL

Team player

Italian fluency

Education

Bachelor's degree in IT/CS or equivalent

Job description

Managerial - No

Required Travel :Minimal

Location :Italy- From Home (Working from Home)

Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Responsible for providing best-in-class technical support to a global customer base.

Maintains ownership of the resolution of complex technical problems, including debugging, simulations, identifying bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.

What will your job look like?

• You will develop software adaptors and drivers in accordance with customer requirements and Telecom designs, ensuring compatibility, functionality and performance.
• You will install, configure and support customer solutions, ensuring successful implementation and continued operation in line with technical specifications.
• You will support the testing and deployment of software upgrade releases, identifying and resolving technical issues to ensure smooth implementation.
• You will provide technical support and guidance to customers remotely and onsite, troubleshooting issues and ensuring timely and effective resolution.
• You will provide technical support for presales and demonstration activities, contributing technical expertise to customer presentations, solution evaluations and product demonstrations.

All you need is

• Bachelor's degree in IT/Computer Science or equivalent
• Strong technical, analytical, problem solving, and communication skills
• Coding capabilities of one language (C, C++, Java or equivalent)Excellent social skills as working in a team and with customers
• Experience with Unix and SQL
• Proactive, creative and fits into a dynamic environment
• Ability to work under pressure with several, ongoing projects
• Fluent in Italian
• Adequate level of English, including reading, writing and speaking
• Based in Italy

Nice to have

• Up to 1 year of experience
• Background in OSS, Telecom
• Big data knowledge
• Experience in Delivery group and/or Telecom knowledge

Salary & Employment Conditions

• This is a Graduate / Entry-Level position (Level 4) under the applicable CBA (CCNL Commercio e Terziario), with an Annual salary range of €24,973- €30,000
• The final salary will be determined based on objective criteria, including the selected candidate’s skills, effort, responsibilities and working conditions, while allowing the company flexibility within the applicable salary range.

Why You Will Love This Job

• You will gain hands-on experience in Telecom, software integration and Service Assurance.
• You will work with advanced technologies and real-world customer solutions.
• You will work on diverse projects, covering development, implementation, testing and support.
• You will collaborate with international customers and experienced technical teams.

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce