Customer-Site Equipment Reliability Technologist (Semiconductor)

Ebara Technologies Inc.; Hillsboro (OR); On-site; USD 90,000 - 120,000; Full time

Job summary

EBARA Technologies Inc. seeks a Customer-Site Equipment Reliability Technologist to keep production lines running at peak performance across multiple sites.

You will handle installation prep, PMs, troubleshooting, and repairs spanning hardware, software, and networking, with domestic travel of about 20–30%. As the on-site focal point, you will diagnose issues using manuals and checklists, document downtime and labor, and mentor Field Service Technicians I–III while supporting service center

Qualifications

• Associate of Science in Electronics; accredited program or equivalent experience.
• 6–10 years of related work experience; semiconductor industry background strongly preferred.
• Strong mechanical aptitude with knowledge of semiconductor and vacuum technology.
• Excellent customer relationship and communication skills.

Responsibilities

• Own on-site service — Perform contracted preventive and unscheduled maintenance, consumable changes, installations, and start-ups at customer facilities or our service center.
• Diagnose with rigor — Apply manuals, maintenance checklists, and protocols to isolate mechanical, hardware, software, and system failures, then resolve or elevate appropriately.
• Document like a pro — Record PMs, downtime, issues, and labor details in customer-owned systems; produce reports supporting product movements and justifying on-site service.
• Keep parts moving — Order and expedite components; notify customers and leadership when full product replacement is required.
• Install with precision — Under direction, execute phase-one CMP tool installation activities (dock, level, and interconnect) to prepare equipment for power-on.
• Be the trusted voice — Serve as the primary contact for technical/service questions; provide operational and maintenance guidance to customers.
• Level up the team — Guide other field technicians and field service engineers; train and mentor Field Service Technicians I–III.
• Adapt and assist — Support service center operations and jump in to assist other customer sites as needed.

Skills

Customer communication skills

Education

Associate of Science in Electronics

Job description

Ready to Elevate Uptime?

What if your expertise meant a production line never missed a beat? As a Customer‑Site Equipment Reliability Technologist, you’ll be the hands‑on pro ensuring our systems operate at peak performance across multiple sites. You’ll handle installation prep, PMs, troubleshooting, and repairs spanning hardware, software, and networking—traveling domestically about 20–30% of the time.

How You’ll Make an Impact

• Own on‑site service — Perform contracted preventive and unscheduled maintenance, consumable changes, installations, and start‑ups at customer facilities or our service center.
• Diagnose with rigor — Apply manuals, maintenance checklists, and protocols to isolate mechanical, hardware, software, and system failures, then resolve or elevate appropriately.
• Document like a pro — Record PMs, downtime, issues, and labor details in customer‑owned systems; produce reports supporting product movements and justifying on‑site service.
• Keep parts moving — Order and expedite components; notify customers and leadership when full product replacement is required.
• Install with precision — Under direction, execute phase‑one CMP tool installation activities (dock, level, and interconnect) to prepare equipment for power‑on.
• Be the trusted voice — Serve as the primary contact for technical/service questions; provide operational and maintenance guidance to customers.
• Level up the team — Guide other field technicians and field service engineers; train and mentor Field Service Technicians I–III.
• Adapt and assist — Support service center operations and jump in to assist other customer sites as needed.

Work Practices

• Complete Finesse training to properly manage parts usage and transactions.
• Comply with EBARA and customer safety policies, including all required safety training.
• Maintain a clean, orderly, and safe work environment.
• Perform other duties as assigned.

What You Bring

• Associate of Science in Electronics, an accredited basic electronics program, or equivalent experience.
• Preferred 6–10 years of related work experience; semiconductor industry background strongly preferred.
• Demonstrated mechanical aptitude with knowledge of semiconductor and/or vacuum technology.
• Excellent customer relationship and communication skills.