Customer-Site Equipment Reliability Technologist (Semiconductor)

100Hires, Inc.; Hillsboro (OR); On-site; USD 70,000 - 100,000; Full time

Job summary

100Hires, Inc. in Hillsboro, OR is seeking a Customer-Site Equipment Reliability Technologist to ensure production lines run without interruption.

You will handle installation prep, PMs, troubleshooting, and repairs across hardware, software, and networking, traveling domestically about 20–30% of the time. You’ll own on-site service, diagnose issues with manuals and checklists, document downtime and labor, and keep parts moving by expediting replacements.

Qualifications

• Associate of Science in Electronics or equivalent experience.
• Preferred 6–10 years of related work experience; semiconductor industry background strongly preferred.
• Demonstrated mechanical aptitude with knowledge of semiconductor and/or vacuum technology.
• Excellent customer relationship and communication skills.

Responsibilities

• On-site service: perform contracted preventive and unscheduled maintenance, installations, and start-ups at customer facilities or service center.
• Diagnose mechanical, hardware, software, and system failures using manuals and protocols; resolve or escalate appropriately.
• Document PMs, downtime, issues, and labor in customer systems; produce supporting reports.
• Order and expedite components; notify customers and leadership when full product replacement is needed.
• Install CMP tool components and prepare equipment for power-on under direction.
• Serve as primary customer contact for technical questions; provide operational guidance.
• Guide and mentor Field Service Technicians I–III; support service center operations.

Job description

Ready to Elevate Uptime?What if your expertise meant a production line never missed a beat? As a Customer-Site Equipment Reliability Technologist, you’ll be the hands-on pro ensuring our systems operate at peak performance across multiple sites. You’ll handle installation prep, PMs, troubleshooting, and repairs spanning hardware, software, and networking—traveling domestically about 20–30% of the time.How You’ll Make an ImpactOwn on-site service — Perform contracted preventive and unscheduled maintenance, consumable changes, installations, and start-ups at customer facilities or our service center.Diagnose with rigor — Apply manuals, maintenance checklists, and protocols to isolate mechanical, hardware, software, and system failures, then resolve or escalate appropriately.Document like a pro — Record PMs, downtime, issues, and labor details in customer-owned systems; produce reports supporting product movements and justifying on-site service.Keep parts moving — Order and expedite components; notify customers and leadership when full product replacement is required.Install with precision — Under direction, execute phase-one CMP tool installation activities (dock, level, and interconnect) to prepare equipment for power-on.Be the trusted voice — Serve as the primary contact for technical/service questions; provide operational and maintenance guidance to customers.Level up the team — Guide other field technicians and field service engineers; train and mentor Field Service Technicians I–III.Adapt and assist — Support service center operations and jump in to assist other customer sites as needed.Work PracticesComplete Finesse training to properly manage parts usage and transactions.Comply with EBARA and customer safety policies, including all required safety training.Maintain a clean, orderly, and safe work environment.Perform other duties as assigned.What You BringAssociate of Science in Electronics, an accredited basic electronics program, or equivalent experience.Preferred 6–10 years of related work experience; semiconductor industry background strongly preferred.Demonstrated mechanical aptitude with knowledge of semiconductor and/or vacuum technology.Excellent customer relationship and communication skills.