Customer Services Technician

Miller Homes; North East (Erie County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive basic salary

26 days annual leave + public holidays + birthday off

Opportunity to earn 10% bonus

Company contributes 6.5% towards pension

Job summary

Miller Homes is looking for a Customer Services Technician in the North East region. The role involves performing multi-trade remedial tasks in properties while upholding high customer service standards.

Candidates should have a relevant experience, a multi-skilled background in trades like joinery, bricklaying, and painting, and a commitment to delivering courteous and exemplary service. Benefits include competitive pay, annual leave, and a pension contribution.

Qualifications

• Experience in a similar role, ideally with another housebuilder.
• Multi-skilled with knowledge in joinery, general labouring, bricklaying, and decorating.
• Ability to provide courteous, exemplary, and efficient customer service.

Responsibilities

• Carry out work diligently and safely in line with the company SH&E Management System.
• Liaise with the Central Office Hub for task status updates.
• Ensure a smart appearance and relevant protective footwear.
• Obtain signed satisfaction/completion notifications from customers.

Skills

Customer service skills

Joinery knowledge

Bricklaying skills

Painting and decorating

Job description

About the role

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Technician to join our team in the North East region. The role will see you carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much coveted excellent levels of Customer Service we deliver being the face of Miller Homes Customer Service in the field.

Responsibilities

• Carry out work diligently and safely in line with the company SH&E Management System


• To liaise directly with the Central Office Hub to provide status reports of on‑going and completed tasks


• Always be of smart appearance and ensuring having the relevant footwear, and protection to the same, appropriate to the task assigned to, prior to entering and working in occupied properties


• To obtain signed satisfaction/completion notifications from our customers following completion of remedial tasks, where possible

Requirements

• Experience in a similar role, ideally with another housebuilder.


• Multi-skilled. To have a sound knowledge of joinery, general labouring and bricklaying, general plaster patching, painting and decorating.


• To offer courteous, exemplary and efficient customer service at all times.


• Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals.

Benefits

• Competitive basic salary


• 26 days annual leave + public holidays + your birthday off


• Opportunity to earn 10% bonus


• Company contributes 6.5% towards pension, plus other benefits