Customer Care Technician

Barratt Redrow; Arlington (VA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Private Medical Cover - Single Cover

26 days’ holiday

Choice of Flexible Benefits

Enhanced Family Friendly Policies

Job summary

Barratt Redrow plc is seeking a hands-on Customer Care professional to support home buyers after their purchase. You will be the face of Customer Care in customers' homes, ensuring high standards, punctual appointments and practical help, drawing on construction experience.

Reporting to the Customer Care Operations Manager, you will take instructions, resolve defects, and maintain records. You will inspect defects, provide reports with photographs, and complete mileage/SHE/invoice paperwork,

Qualifications

• Knowledge of construction and ability to problem-solve with defects.
• Experience in trades such as painting, decorating, carpentry and joinery.
• Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner.

Responsibilities

• Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and materials are sourced prior to the appointment.
• Resolve defects quickly to a high standard and ensure works are signed off by the customer.
• Complete required paperwork (timesheets) for submission to Divisional offices and maintain accurate records.
• Carry out inspections of reported defects and issue full reports with photos to Co-ordinator/Administrator.
• Complete mileage, SHE, and invoice forms and submit by month end.
• Report repetitive defects to the Customer Care Manager/Executive for discussion with leadership.

Skills

Construction knowledge

Customer service

Problem solving

Interpersonal skills

Job description

What you'll be doing?

The Customer Care team make sure home buyers receive the very best care following their home buying experience.

What you'll be doing?

The Customer Care team make sure home buyers receive the very best care following their home buying experience. Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism. Reporting to the Customer Care Operations Manager or Customer Care Manager, to be the face of Customer Care within our customers' homes, providing a high level of customer care to the customer, to be punctual for appointment's and to provide effective solution to customer problems.

You will be expected to:

• Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment
• Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer
• Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping
• Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator
• Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month
• Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director

What You’ll Need

• Comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery
• Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner, and exhibit high service standards to ensure customer expectations are met

Benefits

Our Company and Benefits

We’ve been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Redrow PLC and specifically for this role we offer:

• Competitive Salary
• Competitive Bonus Scheme
• Private Medical Cover - Single Cover
• 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
• Choice of Flexible Benefits
• Enhanced Family Friendly Policies

Our Benefits Are Fit To Measure

Today’s housebuilding professional need tomorrow’s benefits, so they’re ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world.

Private medical cover

Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more — including physio and talking therapies. You can even add family members.

Pension

First-class pension schemes with the option of up to 10% employer contributions.

Annual Health Assessment

All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing.

Financial Benefits

As well as a competitive salary, we offer many ways to make life more affordable – from access to employee loans and savings accounts, to house purchase discounts.

Lifestyle Benefits

Cycle to Work scheme, reduced hotel rate, discounts at major retailers… These make a massive difference to the quality of your lifestyle.

So much more…

From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits.