Internal Services Specialist

Aleron; Columbia (SC); On-site; USD 105,791,000 - 115,820,000; Part time

Benefits offered by this job

Team culture

Global opportunities

People-first environment

Growth opportunities

Job summary

Acara Solutions is seeking an Internal Services Specialist in Columbia, SC for a 12-month temp assignment. You will support invoice data collection and document management for utility providers across the United States and Canada, handling high-volume calls and maintaining processes with accuracy.

The role emphasizes collaboration, professional communication, and opportunities to grow within a global workforce solutions leader. A strong focus on meeting KPIs and SOPs is expected.

Qualifications

• High School Diploma or GED required.
• 3+ years of experience in a similar phone and data-based role.

Responsibilities

• Contact utility providers via phone, email, fax, and online channels to obtain missing invoice information.
• Review data points to determine which invoices need to be obtained and update internal systems with completed tasks and relevant information.
• Negotiate fee waivers and due-date extensions with providers when required.
• Communicate clearly and accurately with internal and external stakeholders while meeting established KPI and SOP requirements.
• Identify opportunities to improve existing processes and escalate non-routine or complex issues to senior team members.

Skills

Professional phone presence

Verbal and written communication

Time management

Multi-tasking

Outlook

Education

High School Diploma or GED

Tools

Outlook

Job description

Job Title: Internal Services Specialist

Location: Columbia, SC

Employment Type: Temp (12 Months)

Industry: Manufacturing

Compensation: $36.92-$40.42/Hour

Schedule: 40 Hours/Week 1st Shift

About the Opportunity

• We’re seeking a detail-oriented Internal Services Specialist to support invoice data collection and document management activities for utility providers across the United States and Canada. This role is well suited to someone who is comfortable with high-volume phone communication, follows established processes accurately, and can manage routine tasks efficiently while knowing when to elevate more complex issues.

Why You’ll Love Working Here

• Supportive, team-driven culture that values collaboration, transparency, and accountability.


• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.


• People-first environment that encourages employees to bring their authentic selves to work.


• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting

This role offers the chance to join a company that prioritises both people and performance-where your contributions directly affect client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You’ll Do

• Contact utility providers by phone, email, fax, and online channels to obtain missing invoice information, with up to 8 hours of phone-based work per day.


• Review key data points to determine which invoices need to be obtained and update internal systems with completed tasks and relevant information.


• Negotiate fee waivers and due-date extensions with providers when required.


• Communicate clearly and accurately with internal and external stakeholders while meeting established KPI and Standard Operating Procedure requirements.


• Identify opportunities to improve existing processes and elevate non-routine or complex issues to senior team members as appropriate.

Job Requirements

What You’ll Bring

• High School Diploma or GED


• 3+ years of experience in a similar phone and data based role

What Sets You Apart

• Associate’s Degree


• Successful completion of UBK training (provided by client the 1st two days on assignment)


• Specialized skill training or certification pertinent to the position


• Professional phone presence


• Strong verbal and written communication skills


• Ability to negotiate effectively in a professional manner


• Ability to research and navigate websites and internal systems


• Excellent time management skills


• Reliable and able to multi-task


• Microsoft Office Suite (Outlook skills).


• Type at a minimum of 45 WPM

Additional Information

• Upon offer of employment, the individual will be subject to a background check.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.