Customer Services Representative

Hive Digital, Inc.; Holly Springs, Northern (NC, KY); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k)

FSA

Remote/Hybrid work

PTO

Job summary

Hive Digital is seeking a Customer Services Representative to act as project coordinator for clients across digital marketing services. You will provide exceptional client service, facilitate meetings, and build tasks in Asana while tracking progress and timelines.

Ideal candidates have 1–2 years of workplace experience and a strong ability to prioritize, communicate, and adapt in a fast-paced agency environment with remote/hybrid options for local Raleigh-Durham candidates.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Ability to identify internal process improvements and drive changes.
• Ability to prioritize competing tasks and manage time effectively.
• 1–2 years of workplace experience; more experience is welcome.

Responsibilities

• Act as the project coordinator for clients across digital marketing service areas.
• Provide exemplary customer service to client contacts.
• Facilitate client and internal meetings and record next steps.
• Build out tasks in Asana and track progress.
• Ensure projects are completed on time and within budget.
• Communicate clearly with all stakeholders and coordinate timelines.

Skills

Excellent communicator

Process improvement

Prioritization

Client coordination

Time management

Education

Work experience 1–2 years

Tools

Asana

Job description

Home / Jobs / Customer Services Representative

Customer Services Representative

Collecting Applications

Hive Digital is looking for an experienced CSR / Project Coordinator for Hive Digital, a small scrappy agency trying to help change the world.

We are seeking a customer project coordinator for Hive Digital, a cutting-edge and award-winning agency that prides itself on helping change the world for the better. We offer a highly collaborative team that works together to deliver the best possible outcomes for our clients in a fast-paced, fun work environment. Are you ready to work with clients and represent a company trying to improve the world? We have the career path for you.

Typical day

As Customer Service Representative you will:

• Act as the project coordinator for clients across various digital marketing service areas.
• Provide exemplary customer service to customer points of contact.
• Facilitate all client and internal meetings and record next steps for the agency and the clients
• Build out tasks and assignments in Hive’s project management system (Asana)
• Ensure all projects are completed in a timely manner and within budget.
• Be the first Hive team member to take action when receiving and inbound communication from a client. Communicate clearly and often with all stakeholders.
• Coordinate and maintain timelines with internal and external teams.

Requirements

• Be an excellent communicator
• Be prepared to seek out and recommend internal process improvements.
• Be able to sort competing demands and prioritize by importance.
• 1-2 years of workplace experience. Applicants with more extensive experience are welcome.
• Special consideration will be given to applicants with one or more of the following work experiences:
  • Experience in digital marketing
  • Experience working on search engine optimization projects with clients or in-house
  • Experience working in digital advertising platforms
    • *This is not a consultant role. However, those with consultant or digital marketing project experience who are interested in being a primary representative of Hive Digital with clients are encouraged to apply. Growth opportunities into consultant roles are made available from this position.

Our Non-Negotiables

We’re looking for the right fit for our team. If any of the following are a problem, this role may not be for you.

• Positive Attitude: We are a supportive, kind team that seeks members that treat each other and clients with respect.
• Adaptability: The digital marketing world changes fast. If you’re not flexible and excited by change, you won’t thrive here.
• Passion & Purpose: We want people who are passionate about their work and motivated by a desire to make a positive impact. We’re committed to helping the world, and we expect our team members to share that vision.

We believe in supporting our team, which is why all benefits are fully paid for by the company and not withheld from your paycheck.

• Competitive Salary: The salary range for this position is $50,000 – $55,000
• Comprehensive Coverage: Full health, dental, and vision insurance.
• Life & Disability: A life insurance policy valued at 2x your salary, along with both short-term and long-term disability coverage.
• Retirement: 401(k) plan (currently unmatched).
• Health Savings: Flexible Spending Account (FSA).
• Remote/Hybrid Work: We offer flexible in-person office and remote work schedules for candidates local to Raleigh-Durham; Remote candidates should anticipate twice a year trips to North Carolina for in-person meetings.
• Paid Time Off: A competitive PTO plan, with a focus on meeting goals rather than strict attendance tracking.

Deal breaker

Mission Alignment: We sometimes decline clients who don’t align with our company’s mission and values. If you’re not comfortable with this, it’s not the right place for you.

Research Triangle, NC (Remote Available)

Hive Digital is an equal opportunity employer and supports workplace diversity. All hiring decisions are subject to federal, state, and local employment laws and regulations. Submitting a résumé implies that you are interested in a position(s) but does not mean that you are an applicant. Due to the volume of applicants, we may not reply to all résumé submissions.