Customer Services Ambassador

Southcoast Health; Wareham (MA); On-site; USD 22,923 - 32,470; Part time

Benefits offered by this job

Competitive pay

Generous Earned Time Off

401K retirement plan with company match

Tuition assistance

Job summary

Southcoast Health is seeking a Customer Services Ambassador at Tobey Hospital in Wareham, MA. This per diem position involves ensuring customer and patient satisfaction in the cafeteria and food service areas. Candidates should have a high school diploma and at least one year of food service experience.

Additional responsibilities include data entry of food preferences and nutritional screenings. The role requires full vaccination against seasonal influenza and COVID-19.

Qualifications

• Completion of four years of high school plus additional courses or training or equivalent knowledge or experience.
• Minimum of one year food service experience.
• Must be fully vaccinated against seasonal influenza and COVID-19, or be exempt.

Responsibilities

• Ensure customer and patient satisfaction in the cafeteria and food service locations.
• Obtain patient meal selections close to mealtime.
• Perform data entry into the Patient Services Software Platform.

Skills

Customer service

Food service experience

Data entry

Cash-handling

Education

High school diploma or equivalent

Job description

Customer Services Ambassador

Per Diem – Day/Evening shift with weekend and holiday rotation; hours vary. Location: Tobey Hospital – Wareham, MA.

Role Overview

The Customer Services Ambassador supports the Food & Nutrition Department by ensuring customer and patient satisfaction at the cafeteria and other food service locations within the Southcoast Health system.

Responsibilities

• Perform a variety of duties in support of the Food & Nutrition Department, including ensuring customer and patient satisfaction.
• Obtain patient meal selections as close to mealtime as possible.
• Perform data entry of patient food preferences and allergies into the Patient Services Software Platform.
• Screen patients for nutritional risk.
• Follow cash-handling practices and procedures.
• Set up cafeteria stations.
• Work retail assignments to meet the needs of cafeteria customers, using the retail sales system as directed.

Qualifications

• Completion of four years of high school plus additional courses or training or equivalent knowledge or experience.
• Minimum of one‑year food service experience.
• Must be fully vaccinated against seasonal influenza and COVID‑19, or be exempt for medical or personal reasons by signing a statement certifying choice to be exempt once hired.
• Compensation will be determined based on level of experience.

Benefits

• A culture of well‑being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve.
• Competitive pay and comprehensive benefits package.
• Generous Earned Time Off Package.
• Employee Well‑being Program.
• 403B retirement plan with company match.
• Tuition assistance / Federal loan forgiveness programs.
• Professional growth opportunities and customized leadership training.
• Available to regular‑status employees scheduled to work a minimum of 24 hours.

Pay Range

$16.64 – $23.57 per hour.

Southcoast Health is an Equal Opportunity Employer.