Customer Services Ambassador

Southcoast Health System; Wareham (MA); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Generous Earned Time Off Package

403(b) Retirement Plan with company match

Tuition assistance/Federal Loan Forgiveness

Job summary

Southcoast Health System is seeking a Customer Services Ambassador at Tobey Hospital in Wareham, MA. This per diem role involves ensuring customer and patient satisfaction, managing meal selections, and data entry tasks. Ideal candidates will have a high school diploma, one year of food service experience, and must be fully vaccinated against influenza and COVID-19.

Benefits include competitive pay, a comprehensive benefits package, generous earned time off, and opportunities for professional growth.

Qualifications

• Completion of four years of high school plus additional courses or training or the equivalent knowledge or experience required.
• Minimum of one year of food service experience required.
• Must be fully vaccinated against seasonal influenza and COVID-19 virus, or be exempt with a written statement.

Responsibilities

• Ensure customer and patient satisfaction.
• Obtain patient meal selections as close to mealtime as possible.
• Perform data entry of patient food preferences and allergies.

Skills

Food service experience

Customer satisfaction

Data entry

Nutritional screening

Education

High school diploma or equivalent

Job description

Customer Services Ambassador

Location: Tobey Hospital - Wareham, MA

Hours: Per Diem. Shift: Day/Evening shift with weekend and holiday rotation; hours vary.

Under general supervision of the Team Lead Clinical & Patient Food Services, perform a variety of duties in support of the Food & Nutrition Department, including ensuring customer and patient satisfaction, obtaining patient meal selections as close to mealtime as possible, performing data entry of patient food preferences and allergies into the Patient Services Software Platform, screening patients for nutritional risk, following cash‑handling practices/procedures, setting up cafeteria stations, etc. As directed, work retail assignments to meet the needs of cafeteria customers, including use of the retail sales system.

Qualifications

• Completion of four years of high school plus additional courses or training or the equivalent knowledge or experience required.
• Minimum of one-year food service experience required.
• Must be fully vaccinated against seasonal influenza and the COVID‑19 virus, or be exempt with a written statement.
• Compensation: Pay rate will be determined based on level of experience.

Benefits

• A culture of well‑being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve.
• Competitive pay and comprehensive benefits package.
• Generous Earned Time Off Package** (available to regular status employees who are scheduled to work a minimum of 24 hours).
• Employee Well‑being Program.
• 403(b) Retirement Plan with company match.
• Tuition assistance/Federal Loan Forgiveness programs.
• Professional growth opportunities and customized leadership training.

EEO Statement

Southcoast Health is an Equal Opportunity Employer.