Customer Services Agent

All Aviation Jobs; San Francisco (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

All Aviation Jobs in San Francisco is seeking a Customer Services Agent to handle passenger service tasks and ramp duties, coordinating closely with service partners to keep airport operations running smoothly.

The role requires strong English, frontline service abilities, and flexibility to work shifts, weekends, and holidays. Competitive benefits include health insurance, 401(k) matching, and paid time off.

This is a full-time, on-site position with immediate start in the United States.

Qualifications

• Travel/hospitality/airline industry knowledge preferred but not essential.
• Ability to work on the frontline effectively.
• Willingness to work shifts, weekends and holidays.
• Computer literate.
• Strong command of English (spoken and written).
• Excellent interpersonal communication skills.
• Ability to handle irate customers professionally.
• Good time management.
• Self-motivated, independent and proactive.
• Resourceful and team-oriented.
• Understand and uphold SIA’s core values.

Responsibilities

• Check pre-flight preparations for arrivals and departures.
• Assist passengers on arrival at customs and immigration.
• Handle baggage mishandling, lost and found baggage, claims and tracing.
• Perform arrival/departure/ramp duties.
• Monitor service partner staff to meet SQ standards.
• Follow up on passenger inquiries and feedback and Voyage Reports.
• Handle crisis and flight delay situations to improve customer experience.
• Record and submit statistical reports on time.
• Assist in inflight catering matters as needed.
• Perform other airport and administrative duties.

Skills

Customer service

Frontline work

English proficiency

Interpersonal skills

Time management

Problem solving

Team player

Shift work

Computer literacy

Industry knowledge

Education

High school diploma or equivalent

Job description

Basic FunctionsPerform passenger handling functions and traffic operations at airport and become an active and valuable member of the airport team to ensure that business continuity is sustained. To liaise and supervise the service partners on all matters pertaining to passenger services, ramp activities and security.

CUSTOMER SERVICES AGENT

Basic Functions

Perform passenger handling functions and traffic operations at airport and become an active and valuable member of the airport team to ensure that business continuity is sustained. To liaise and supervise the service partners on all matters pertaining to passenger services, ramp activities and security.

MAJOR DUTIES

• Check on pre-flight preparations for arrivals and departures.
• Assist passengers on arrival at customs and immigration.
• Assist with baggage mishandling matters, lost and found baggage handling, claims and tracing.
• Perform arrival/departure/ramp duties.
• Monitor performance of handling agent staff at all service areas to ensure SQ standards are met.
• Follow-up on passengers’ enquiries and feedback, and Voyage Reports from crew.
• Actively involved in crisis and flight delay handling to turn the customers experience from negative to positive.
• Record statistical reports as required and submit on time.
• Assist in inflight catering matters, as necessary.
• Perform other airport and administrative duties as assigned.

Qualifications/Requirements

• Travel/hospitality/airline industry related knowledge and experience is preferred but not essential.
• Ability to work in the frontline effectively.
• To work on shifts, weekends and public holidays, as necessary.
• Computer literate.
• Possess good command of the English language in spoken and written form.
• Strong interpersonal skills.
• Communicate well with SIA customers and able to handle irate customers in an effective manner.
• Good time management.
• Self-motivated, independent and proactive.
• Resourceful and dedicated team player.
• Understand and uphold SIA’s core values.

Job Type: Full-time

Pay: From $22.73 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time offVision insurance

Shift

• 8 hour shift
• Evening shift

Education

• High school or equivalent (Preferred)

Work Location: In person