Customer Service Representative

SINJEM INSURANCE AGENCY INC Farmers Insurance; Vancouver (WA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Job summary

SINJEM INSURANCE AGENCY INC, a Farmers Insurance partner in Vancouver, WA, seeks a friendly, client-focused team member. You will answer inquiries, review policies, process payments, and assist new clients, ensuring accurate account records and smooth operations.

Join a local agency that values community, trust, and professional growth, with a Monday to Friday schedule and opportunities for hands-on training and career advancement.

Qualifications

• Washington State Property & Casualty Insurance License required.
• Solid understanding of policy structures and basic coverage terms.
• Strong written and verbal communication for client interactions.
• Proficiency with agency management systems and standard office software.
• Prior client-facing experience in the insurance industry.

Responsibilities

• Address client inquiries regarding policy changes, billing, and coverage updates with clarity and care.
• Review existing policies to ensure clients have protection that fits their life circumstances.
• Process incoming payments and manage administrative updates to account records.
• Collaborate with the sales team to ensure a smooth transition for new clients.
• Identify coverage gaps and proactively suggest solutions for better peace of mind.
• Maintain organized documentation to keep office operations running smoothly.

Skills

Communication

Customer service

Problem solving

Education

Property & Casualty License

Tools

Agency management system

Office software

Job description

Job Description

Welcome to SINJEM INSURANCE AGENCY INC, a proud partner of Farmers Insurance based right here in the heart of Vancouver, Washington. We are not just an insurance office; we are a dedicated group of neighbors committed to protecting the people in our community. When you join our team, you become a local ambassador for stability and trust. We believe that insurance is ultimately about people, not just paperwork. In this role, you will be the friendly voice on the phone and the welcoming face at our front desk, guiding our clients through the complexities of their policies. We are looking for someone who genuinely enjoys helping others solve problems and finds satisfaction in making someone else's day a little easier. If you are someone who thrives on building genuine connections, values a positive work environment, and wants to grow your career within a supportive local business, we would love to meet you. You will play a vital role in our daily operations, ensuring that every person who reaches out to us feels heard, valued, and well-protected. We provide a space where your professional input is truly respected and where you can see the direct, positive impact of your work on the families we serve every single day.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities

Responsibilities

Address client inquiries regarding policy changes, billing, and coverage updates with clarity and care.

Review existing policies to ensure our clients have the protection that fits their current life circumstances.

Process incoming payments and manage administrative updates to account records accurately.

Collaborate with the sales team to ensure a smooth transition for new clients joining our agency.

Identify gaps in coverage and proactively suggest solutions that provide better peace of mind for families.

Maintain organized documentation to keep our office operations running smoothly and efficiently.

Requirements

Washington State Property & Casualty Insurance License.

Solid understanding of insurance policy structures and basic coverage terms.

Strong command of written and verbal communication for client interactions.

Proficiency in standard office software and agency management systems.

Prior experience in a client-facing role within the insurance industry.

Ability to manage competing priorities while maintaining attention to detail.