Customer Service & Workforce Navigator

Educational Data Systems, Inc.; Rosenberg (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Educational Data Systems, Inc. in Texas is seeking a Customer Service Coordinator to serve as the first point of contact for jobseekers, delivering high-quality assistance via phone, email, and in-person interactions.

You will help users navigate virtual service platforms, direct them to workforce programs, and support access to career resources and employment opportunities. The role emphasizes accurate records, collaboration with program staff, and continuous improvements to service delivery in

Qualifications

• Bachelor’s degree preferred, or equivalent experience.
• Prior experience and comfortability with long periods on the phone.
• Strong knowledge of virtual platforms and how to help individuals navigate online websites.
• Strong verbal and communication skills.
• Experience in delivering high-quality customer service.
• Must have reliable transportation to and from the worksite and other required locations.

Responsibilities

• Answer calls, emails, and web chats inquiries in a timely manner.
• Schedule appointments using the WAVE system with appropriate staff or program.
• Provide general navigation support for the WorkInTexas system and Workforce Solutions programs.
• Refer complex inquiries to specialized units (e.g., Employer Engagement, Community Engagement).
• Maintain accurate interaction records in WAVE and/or CRM.
• Identify customer needs through questioning, listening, and clarification.
• Provide information on services and address questions professionally.
• Route customers to staff or departments and provide real-time guidance.
• Conduct follow-up to ensure needs are met and applications completed.

Skills

Phone etiquette

Verbal communication

Customer service

Virtual platforms

Online navigation

Education

Bachelor’s degree

Job description

Educational Data Systems, Inc. in Texas is seeking a Customer Service Coordinator to serve as the first point of contact for jobseekers, delivering high-quality assistance via phone, email, and in-person interactions.

You will help users navigate virtual service platforms, direct them to workforce programs, and support access to career resources and employment opportunities. The role emphasizes accurate records, collaboration with program staff, and continuous improvements to service delivery in