Career Services Navigator for Jobseekers

Educational Data Systems, Inc.; Dallas (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Educational Data Systems, Inc. in Dallas is seeking a Customer Service Coordinator to be the first point of contact for jobseekers, delivering high-quality service via phone, email, and in-person interactions.

The role supports navigation of WorkInTexas, directs individuals to workforce programs, and maintains records in WAVE and CRM, contributing to continuous improvement efforts and surveys. A bachelor’s degree is preferred, with strong communication and reliable travel to required locations.

Qualifications

• Bachelor’s degree preferred, or equivalent experience.
• Prior experience with long phone calls.
• Strong knowledge of virtual platforms and helping others navigate online sites.
• Excellent verbal and written communication skills.
• Reliable transportation to the worksite and other required locations.

Responsibilities

• Answer calls, emails, and web chats inquiries in a timely manner.
• Schedule appointments using the WAVE system with appropriate staff or program.
• Provide navigation support for the WorkInTexas system and Workforce Solutions programs.
• Refer complex inquiries to specialized units such as Employer Engagement or Community Engagement.
• Maintain accurate interaction records in WAVE and/or CRM.
• Document all calls and emails using a standardized spreadsheet.
• Track services provided in the state system of record and reporting platform.

Skills

Customer service

Phone support

Communication

CRM navigation

Record keeping

Education

Bachelor's degree preferred

Tools

WAVE system

CRM software

Job description

Educational Data Systems, Inc. in Dallas is seeking a Customer Service Coordinator to be the first point of contact for jobseekers, delivering high-quality service via phone, email, and in-person interactions.

The role supports navigation of WorkInTexas, directs individuals to workforce programs, and maintains records in WAVE and CRM, contributing to continuous improvement efforts and surveys. A bachelor’s degree is preferred, with strong communication and reliable travel to required locations.