Customer Service / Will Call

Harbor Foods; Kent (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Paid vacation

Medical, dental, vision insurance

Life insurance

401(k) with generous match

Employee Assistance Program

Job summary

Harbor Foods is seeking a detail-oriented Customer Service Associate to support Will Call desk operations in Kent, WA. You will handle order entry, communication with customers and team members, and coordinate between vendors and sales teams to ensure timely deliveries.

The ideal candidate will have 1-2 years of customer service experience, strong communication skills, and proficient data entry with Microsoft Office. This full-time role offers a stable daytime schedule and benefits.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service experience.
• Basic computer skills, including Microsoft Office and data entry.
• Strong communication and customer service skills.

Responsibilities

• Accurate and efficient computer based order entry.
• Reporting as needed, working with customers and Team Members to solve problems.
• Notification of substitutions or out of stock items to Team Members or customers.
• Work with Vendors, Brokers, and Sales Team Members to optimize sales opportunities, samples, and receipt of special delivery products.
• Tracking order shipments.
• Will participate in Customer Service Survey calls.
• Provide call support in Market Recalls, and coordinate, pick-up, credits, and documentation, for our customers, Team Members and QIA department.
• Take and process phone orders for pick up by customers, sales reps and vendors.
• Process credit memos, invoices & receipts, and work to resolve order problems.
• Reconcile daily receivables and prepare daily deposit slip for cash & checks received.
• Other duties as assigned.

Skills

Customer service

Communication skills

Data entry

Microsoft Office

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Overview

Provide excellent Customer Service and support to our customers and Team Members from the Will Call desk

Benefits for Harbor Team Members include paid vacation, sick, personal and holidays, comprehensive medical, dental, vision, and life insurance, 401(k) retirement plan with a generous employer match and Employee Assistance Program.

The pay range is $21.00 - $25.00 per hour.

Work Schedule is Monday - Friday 7:00 AM - 3:30 PM

Responsibilities

• Accurate and efficient computer based order entry.
• Reporting as needed, working with customers and Team Members to solve problems
• Notification of substitutions or out of stock items to Team Members or customers
• Work with Vendors, Brokers, and Sales Team Members to optimize sales opportunities, samples, and receipt of special delivery products
• Tracking order shipments.
• Will participate in Customer Service Survey calls.
• Provide call support in Market Recalls, and coordinate, pick-up, credits, and documentation, for our customers, Team Members and QIA department.
• Take and process phone orders for pick up by customers, sales reps and vendors.
• Process credit memos, invoices & receipts, and work to resolve order problems.
• Reconcile daily receivables and prepare daily deposit slip for cash & checks received.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service experience.
• Basic computer skills, including Microsoft Office and data entry.
• Strong communication and customer service skills.