Customer Service & Warranty Coordinator

ADP, Inc.; High Point (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Compensation

Medical/Dental/Vision Insurance

401(k) with company match

Profit sharing

10 Paid Holidays

Vacation/ PTO

Life Insurance

Job summary

Pella Windows & Doors of the Carolinas and Southwest Virginia is seeking a Service Coordinator in the Greensboro/High Point, NC area to be the main contact for warranty claims, parts and service needs. You will ensure a seamless customer experience by responding quickly, adjusting priorities, and communicating updates in real time as situations evolve.

The role requires strong organizational and communication skills, a customer-focused mindset, and proficiency with Microsoft Office 365 in a

Qualifications

• High School diploma or GED required.
• Strong customer service background preferred.
• Proactive, organized, and detail-oriented.

Responsibilities

• Process service claims submitted via internal departments and national accounts.
• Deliver excellent customer service and build positive relationships.
• Manage calls and emails with professionalism.
• Coordinate service schedules with technicians and internal teams.
• Prepare documentation for warranty claims.
• Close job and email completion for filing.

Skills

Customer service

Communication

Organization

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office 365

Job description

Pella Windows & Doors of the Carolinas and Southwest Virginia is seeking a Service Coordinator in the Greensboro/High Point, NC area to be the main contact for warranty claims, parts and service needs. You will ensure a seamless customer experience by responding quickly, adjusting priorities, and communicating updates in real time as situations evolve.

The role requires strong organizational and communication skills, a customer-focused mindset, and proficiency with Microsoft Office 365 in a