Customer Service & Warehouse Specialist

Socket.dev; Tempe (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Sherwin-Williams is hiring a Customer Service Specialist for our Automotive Finishes location in Tempe, AZ. The role involves assisting customers, preparing orders for delivery or pickup, loading/unloading products, and operating warehouse equipment.

This is a full-time, M-F position with daytime hours. Responsibilities include handling sales transactions, inventory control, safety training, and occasional keyholder duties, including opening/closing procedures and bank deposits.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted driver’s license
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, with or without reasonable accommodation
• Must have at least one (1) year of work experience in customer service, retail, or sales
• Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch, or in automotive Industry
• Have at least two (2) years of work experience in customer service, retail, or sales
• Have at least one (1) year of work experience using material handling equipment (forklifts, pallet jacks, hand trucks, etc.)
• Have at least a High School diploma or GED

Responsibilities

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
• Load and unload products from deliveries
• Operate all material handling, tinting, mixing and testing equipment in a safe manner
• Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions in the POS accurately and consistently with policies and procedures
• Communicate and cooperate with supervisors and coworkers
• Keep a clean and safe working environment and optimize space utilization
• Follow quality service standards and comply with procedures, rules, and regulations
• Ensure that the stockroom is organized
• Comply with inventory control procedures and assist with bi-annual inventory review
• Complete Monthly and Quarterly Safety Training
• Assist with the Physical Inventory Process, which is conducted semi-annually
• Assist in promoting sales specials and initiatives
• Based on business needs, keyholder responsibilities include completing Branch Opening and end-of-day procedures and making nightly bank deposits

Job description

Sherwin-Williams is hiring a Customer Service Specialist for our Automotive Finishes location in Tempe, AZ. The role involves assisting customers, preparing orders for delivery or pickup, loading/unloading products, and operating warehouse equipment.

This is a full-time, M-F position with daytime hours. Responsibilities include handling sales transactions, inventory control, safety training, and occasional keyholder duties, including opening/closing procedures and bank deposits.