Customer Service & Warehouse Specialist

Mohawk Industries; Richmond (CA); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

401k match

Employee discount

Tuition reimbursement

Job summary

Dal-Tile, the leading tile and natural stone manufacturer in the United States, is seeking a Customer Service/Warehouse Associate to join our team. You will handle walk-in customers, process sales, manage material handling, and support inventory and order fulfillment in a fast-paced environment.

Ideal candidates have a HS diploma and 1+ year of customer service and warehouse experience, plus forklift competency.

Qualifications

• HS diploma or equivalent experience.
• 1+ years of customer service experience and warehouse experience.
• Forklift experience competencies.

Responsibilities

• Performs various customer service duties such as waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, preparing various performance reports, updating customer master file and creating vendor orders.
• Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Waits on customers and prepares sales slips.
• Produces daily sales reports.
• Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts.
• Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operates crane forklift equipment.
• Maintains clean and organized facility by sweeping, trash removal, restroom cleaning and general office maintenance, etc.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
• Performs other related duties as required.

Skills

Customer service

Warehouse experience

Forklift experience

Education

High School Diploma

Job description

Dal-Tile, the leading tile and natural stone manufacturer in the United States, is seeking a Customer Service/Warehouse Associate to join our team. You will handle walk-in customers, process sales, manage material handling, and support inventory and order fulfillment in a fast-paced environment.

Ideal candidates have a HS diploma and 1+ year of customer service and warehouse experience, plus forklift competency.