Customer Service/Warehouse Associate - FT

Dal-Tile Corp.; Louisville (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

Dal-Tile Corp. is seeking a Customer Service/Warehouse Associate in Louisville, Kentucky. The role involves providing support to customers, handling sales transactions, and performing various warehouse duties including inventory checks and operating forklift equipment.

The ideal candidate will have at least 3 years of experience in customer service and warehouse experience, along with the ability to lift materials and maintain a safe working environment.

Qualifications

• 3+ years of customer service experience required.
• Warehouse experience is a must.
• Detail-oriented and safety conscious.

Responsibilities

• Servicing walk-in customers and processing sales transactions.
• Conducting inventory checks and material handling duties.
• Addressing and resolving customer complaints.

Skills

Customer service

Organization

Time management

Computer skills

Detail oriented

Safety conscious

Education

HS diploma or equivalent

Tools

Forklift equipment

Job description

Dal‑Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! The Customer Service/Warehouse Associate will be responsible for providing a variety of support, such as servicing walk‑in customers, completing sales transactions in conjunction with material handling duties (receiving, loading/unloading material, pulling/assembling customer orders), and conducting inventory checks. This position may involve daily use of forklift equipment.

Primary Objective

Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.

Primary Function and Scope

• Performs various customer service duties such as waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balancing the petty cash box, preparing various performance reports, updating the customer master file, and creating vendor orders.
• Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Waits on customers and prepares sales slips.
• Produces daily sales reports.
• Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
• Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operates forklift equipment.
• Maintains a clean and organized facility by sweeping, removing trash, cleaning, and performing general office maintenance, etc.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
• Performs other related duties as required.

Experience and Knowledge Required

• HS diploma or equivalent experience.
• 3+ years of customer service experience and warehouse experience.

Competencies

• Organization.
• Math.
• Time management.
• Computer skills.
• Detail oriented.
• Customer service.
• Safety conscious.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15‑30 lbs, and at certain times, may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.