Customer Service Warehouse Specialist

Accelera; Ashland (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

Accelera in Ashland, VA is seeking an Inside Sales Associate to deliver exceptional service to clients via email, phone, and in-person interactions. You will guide customers to the right products, manage the full order lifecycle, and support branch operations.

The role emphasizes strong communications, multitasking in a fast-paced environment, and collaboration with vendors, contractors, and warehouse staff. Forklift operation and freight handling are part of the duties.

Qualifications

• Experience in wholesale distribution or inside sales is preferred.
• Ability to communicate effectively and build professional relationships.
• Capable of managing multiple priorities in a fast-paced environment.
• Proactive in resolving issues and improving outcomes.
• Proficient in order processing and basic MS Office.
• Collaborative mindset and eagerness to learn.

Responsibilities

• Deliver high-quality support to clients via email, phone, and face-to-face communication.
• Guide customers toward the right products with technical expertise and solutions.
• Manage the full order lifecycle from initial quoting to final verification.
• Foster professional relationships with vendors, contractors, and colleagues.
• Coordinate with warehouse staff and external sales reps to ensure prompt service.
• Maintain up-to-date knowledge of industry developments and product lines.
• Assist with branch operations and counter sales tasks as required.
• Utilize forklift equipment to transport inventory safely.
• Manage loading and unloading of freight shipments.

Skills

Inside sales

Customer service

Order processing

Microsoft Office

Vendor relations

Forklift operation

Tools

MS Office

Job description

Our team is seeking a dedicated professional who excels at delivering exceptional service to join us as an Inside Sales Associate.

Core Responsibilities:

• Deliver high-quality support to clients through email, telephone, and face-to-face communication
• Guide customers toward the right products by providing technical expertise and effective solutions
• Manage the full order lifecycle from initial quoting to final verification to guarantee client happiness
• Foster lasting professional connections with vendors, contractors, and colleagues
• Coordinate with warehouse staff and external sales representatives to facilitate prompt service and product delivery
• Maintain up-to-date knowledge regarding industry developments, vendor catalogs, and product lines
• Assist with branch operations and counter sales tasks as required
• Utilize forklift equipment to safely transport inventory throughout the facility
• Manage the loading and unloading of incoming and outgoing freight shipments

Required Qualifications:

• Background in wholesale distribution, customer service, or inside sales, with preference given to those with plumbing, HVAC, electrical, or mechanical industrial knowledge
• Demonstrated ability to communicate effectively and cultivate strong professional relationships
• Capacity to manage multiple priorities and maintain organization within a fast-paced setting
• A proactive approach to resolving challenges and improving outcomes
• Proficiency in navigating computer systems, processing orders, and utilizing standard Microsoft Office software
• A collaborative spirit and a strong desire to expand your professional skill set