Customer Service Warehouse Associate

Ewingoutdoorsupply; Norfolk, Northern (VA, KY); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off

Family Leave

Disability

Training & Development

Wellness Resources

Profit Sharing

Job summary

Ewing Outdoor Supply in Norfolk, VA is seeking a Service Professional / Customer Service-Delivery Driver to provide excellent customer service and deliver products to customers in a timely, professional manner. The role requires strong communication, the ability to lift up to 70 pounds, adherence to safety and DOT requirements, and a customer-focused approach to drive store profits and satisfaction.

The position offers a pay rate of $24 per hour with DOE and a benefits package including health,

Qualifications

• Customer service experience is preferred.
• Valid driver’s license required.
• Able to lift 50–70 pounds and handle physical tasks.
• Need strong communication and problem-solving skills.
• Follows DOT regulations and safety guidelines.

Responsibilities

• Go the extra mile to engage customers.
• Greet and direct customers and provide product information.
• Answer questions about products and services and compare options.
• Cross-sell products and ensure shelves are stocked and prices are accurate.
• Deliver items to different addresses and follow routes and time schedules.
• Load/unload and inspect delivery vehicle; assist with returns when needed.
• Communicate feedback to management and stay updated on new products.

Skills

Customer service

Delivery driving

Communication

Valid driver’s license

Job description

Ewing Outdoor Supply

820 Poplar Hall

Norfolk, VA 23502

**Pay Rate $24 - < DOE**

We are looking for a Service Professional , Customer Service-Delivery Driver to provide excellent customer service for our business and distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities

• Go the extra mile to engage customers

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with your team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

• Deliver a wide variety of items to different addresses and through different routes
• Follow routes and time schedule
• Load, unload, prepare, inspect and operate a delivery vehicle
• Ask for feedback on provided services and resolve clients’ complaints
• Inform customers about new products and services
• Follow DOT regulations and safety standards

• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Basic math skills
• Be able to lift 50-70 pounds
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments

• Valid professional driver’s license
• Excellent organizational and time management skills
• Good driving record with no traffic violations

Bonus Points for the Following*

• Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
• Proven work experience as a Customer Service Associate, Sales Associate, or similar role.
• Knowledge of inventory stocking procedures

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing

We have the 4 C’s that make your job a career!

Career Development- To invest in your personal and professional growth, we offer a variety of training resources.

Compensation- We offer competitive market wages, great benefits, PTO & bonus potential!

Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do!

Care- We care about all our employees because we would not be where we are now (creeping up on 100 years) if it weren’t for you!