Customer Service Warehouse Associate

Ewing Outdoor Supply; Las Vegas (NV); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan (401k, IRA)

Life Insurance (Basic)

Paid Time Off (Vacation, Sick & Public

Family Leave

Short Term & Long Term Disability

Job summary

Ewing Outdoor Supply is hiring a Customer Service Associate/Delivery Driver in Las Vegas to provide exceptional customer service and promptly deliver products to customers. You will greet customers, share product knowledge, and assist with purchases while maintaining store standards.

Role requires bilingual English/Spanish, valid driver’s license, and ability to lift 50-70 pounds. It offers a performance-based environment with competitive hourly pay and benefits.

Qualifications

• Bilingual English and Spanish required or preferred.
• Strong customer-service and communication abilities.
• Comfort with multitasking in a retail/delivery environment.

Responsibilities

• Engage customers and greet/direct them.
• Provide accurate product information and answer questions.
• Cross-sell products and manage returns.
• Deliver items to addresses on schedule; load/unload vehicles.
• Follow DOT regulations and safety standards and coordinate with team.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Multitasking

Organizational skills

Physical stamina

Job description

Location:

Branch #75 - S. Las Vegas

6330 Annie Oakley Dr

Roanoke, TX 76262

Pay: $18/hr - < DOE

We are looking for a Customer Service Associate/ Delivery Driver to provide excellent customer service for our business and distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities

• Go the extra mile to engage customers

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with your team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

• Deliver a wide variety of items to different addresses and through different routes
• Follow routes and time schedule
• Load, unload, prepare, inspect and operate a delivery vehicle
• Ask for feedback on provided services and resolve clients’ complaints
• Inform customers about new products and services
• Follow DOT regulations and safety standards

• Bilingual Speaking both English and Spanish
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Basic math skills
• Be able to lift 50-70 pounds
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments

• Valid driver’s license
• Excellent organizational and time management skills
• Good driving record with no traffic violations

Bonus Points for the Following*

• Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
• Proven work experience as a Customer Service Associate, Sales Associate, or similar role.
• Knowledge of inventory stocking procedures

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing

We have the 4 C's that make your job a career!

Career Development-

To invest in your personal and professional growth, we offer a variety of training resources.

Compensation-

We offer competitive market wages, great benefits, PTO & bonus potential!

Culture-

We are family-owned, which gives us a unique culture, and we have fun with everything we do!

Care-

We care about all our employees because we would not be where we are now (creeping up on 100 years) if it weren’t for you!