Customer Service Warehouse Associate

Ewing Outdoor Supply; Norfolk (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Job summary

Ewing Outdoor Supply in Norfolk, VA is seeking a Customer Service-Delivery Driver to provide outstanding service and deliver products effectively. The ideal candidate will need strong communication skills and a commitment to customer satisfaction.

This role involves engaging with customers, providing accurate information about products, and ensuring timely deliveries while adhering to safety standards.

Benefits include a comprehensive health care plan, retirement, paid time off, and profit sharing.

Qualifications

• Valid professional driver’s license is required.
• Excellent organizational and time management skills.
• Ability to lift 50–70 pounds.

Responsibilities

• Engage and direct customers in a professional manner.
• Provide accurate product information.
• Ensure customer satisfaction and manage returns.

Skills

Customer service orientation

Strong communication skills

Ability to multitask

Basic math skills

Organizational skills

Job description

Ewing Outdoor Supply

820 Poplar Hall

Norfolk, VA 23502

Pay Rate: $24 -

We are looking for a Service Professional / Customer Service-Delivery Driver to provide excellent customer service for our business and distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction.

Our ideal candidate has strong communication skills who can make customers feel welcome in our store. You will help identify client needs, present and answer questions about our products and services, and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities

• Go the extra mile to engage customers
• Greet and direct customers
• Provide accurate information (e.g., product features, pricing and after‑sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross‑sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with your team to provide excellent customer service, especially during peak times
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services
• Deliver a wide variety of items to different addresses and through different routes
• Follow routes and time schedule
• Load, unload, prepare, inspect and operate a delivery vehicle
• Ask for feedback on provided services and resolve clients’ complaints
• Inform customers about new products and services
• Follow DOT regulations and safety standards

Requirements

• Customer orientation and ability to adapt/respond to different types of customers
• Ability to multi‑task, prioritize, and manage time effectively
• Basic math skills
• Be able to lift 50‑70 pounds
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast‑paced environments
• Valid professional driver’s license
• Excellent organizational and time management skills
• Good driving record with no traffic violations

Bonus Points

• Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
• Proven work experience as a Customer Service Associate, Sales Associate, or similar role
• Knowledge of inventory stocking procedures

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing