Customer Service Warehouse Associate

Ewing Outdoor Supply; Gilberts (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick & P/

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Wellness Resources

Profit Sharing

Job summary

Ewing Outdoor Supply, a fourth generation, family-owned wholesale landscape, irrigation, and outdoor supply company in Gilberts, IL, seeks dependable, customer-focused team members for its operations role. This role blends customer service, warehouse tasks, inventory support, and local deliveries in a fast-paced, team-oriented environment.

Prior industry experience is preferred, but world-class training is provided.

Qualifications

• Prior Outdoor Supply Industry Experience.
• Must be comfortable standing for long periods and performing repetitive physical tasks, including lifting.
• Valid driver’s license and ability to operate a delivery vehicle.

Responsibilities

• Go the extra mile to engage customers.
• Greet and direct customers.
• Provide accurate information (e.g. product features, pricing and after-sales services).
• Answer customers’ questions about products/services.
• Conduct price and feature comparisons to facilitate purchasing.
• Cross-sell products.
• Ensure racks are fully stocked.
• Manage returns of merchandise.
• Coordinate with team to provide excellent customer service.
• Inform customers about discounts and special offers.

Skills

Bilingual (English/Spanish)

Customer service

Job description

Pay range $18 - $20 per hour

Ewing Outdoor Supply is a fourth generation, family-owned wholesale landscape, irrigation, and outdoor supply company looking for dependable, customer-focused team members to join our operations team. While we have a lot of mantras around the company, two are “treat the customer right,” and “have fun doing it!” If that sounds like you, keep reading…

This role provides a variety of activities—including customer service, warehouse operations, inventory support, local deliveries, and sales assistance—making it ideal for someone who enjoys being active, working both indoors and outdoors, and being part of a fast-paced, team-oriented environment. Though preferred, this hands‑on, foundational role doesn’t require prior industry experience; we provide world‑class training to set you up for success from day one!

Bilingual (English/Spanish)

Responsibilities

• Go the extra mile to engage customers


• Greet and direct customers


• Provide accurate information (e.g. product features, pricing and after‑sales services)


• Answer customers’ questions about specific products/services


• Conduct price and feature comparisons to facilitate purchasing


• Cross‑sell products


• Ensure racks are fully stocked


• Manage returns of merchandise


• Coordinate with your team to provide excellent customer service (especially during peak times)


• Inform customers about discounts and special offers


• Provide customer feedback to the Store Manager


• Stay up-to-date with new products/services


• Deliver a wide variety of items to different addresses and through different routes


• Follow routes and time schedule


• Load, unload, prepare, inspect and operate a delivery vehicle


• Ask for feedback on provided services and resolve clients’ complaints


• Inform customers about new products and services


• Follow DOT regulations and safety standards

Requirements

• Prior Outdoor Supply Industry Experience


• Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head.


• Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.


• Customer orientation and ability to adapt/respond to different types of characters


• Ability to multi‑task, prioritize, and manage time effectively


• Basic math skills


• Be able to lift 50‑70 pounds


• Excellent communication skills, capable of building trusting relationships


• Ability to perform in fast‑paced environments


• Valid driver’s license


• Excellent organizational and time management skills


• Good driving record with no traffic violations


• Bilingual (English/Spanish)

Bonus Points for the Following

• Bilingual (Spanish & English)


• Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)


• Proven work experience as a Customer Service Associate, Sales Associate, or similar role.


• Knowledge of inventory stocking procedures

Benefits

• Health Care Plan (Medical, Dental & Vision)


• Retirement Plan (401k, IRA)


• Life Insurance (Basic, Voluntary & AD&D)


• Paid Time Off (Vacation, Sick & Public Holidays)


• Family Leave (Maternity, Paternity)


• Short Term & Long Term Disability


• Training & Development


• Wellness Resources


• Profit Sharing

We have the 4 C’s that make your job a career!

Career Development

To invest in your personal and professional growth, we offer a variety of training resources.

Compensation

We offer competitive market wages, great benefits, PTO & bonus potential!

Culture

We are family-owned, which gives us a unique culture, and we have fun with everything we do!

Care

We care about all our employees because we would not be where we are now (over 100 years) if it weren’t for you!