Customer Service Warehouse Associate

Ewing Outdoor Supply; Hutto (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Care Plan

401k

Paid Time Off

Family Leave

Short Term Disability

Long Term Disability

Training & Development

Wellness Resources

Profit Sharing

Job summary

Ewing Outdoor Supply in Hutto, TX is seeking a Delivery Driver to provide excellent customer service at our local branch. This role blends delivery duties with warehouse responsibilities and requires safe, efficient route execution.

You must be able to lift 50-70 lbs, stand for long periods, and assist contractors and customers with product knowledge. Prior green industry experience is a plus, with training available.

Qualifications

• Customer service experience in a retail or industrial setting.
• Ability to operate in a fast-paced distribution environment and assist customers.
• Valid driver’s license and clean driving record required.

Responsibilities

• Go the extra mile to engage customers
• Greet and direct customers
• Provide accurate product information (features, pricing, services)
• Answer questions about products/services
• Conduct price and feature comparisons to facilitate purchases
• Cross-sell products
• Ensure racks are stocked
• Manage returns of merchandise
• Coordinate with the team to deliver outstanding service
• Inform customers about discounts and offers
• Deliver items to different addresses and follow routes/time schedules
• Load/unload/inspect/operate delivery vehicle
• Follow DOT regulations and safety standards

Skills

Customer service

Delivery experience

Bilingual (EN/ES)

Safety conscious

Job description

Ewing Outdoor Supply

245 Benelli Dr

Hutto TX 78634

Pay rate $18 - $20 per hour DOE**

Preferred consideration for Bilingual (English/Spanish)**

Ewing Outdoor Supply looking for a Delivery Driver to provide excellent customer service at our Hutto TX branch! The correct new teammate will have a passion for customer service and safety, but also have the ability to hustle and keep up in a fast paced distribution warehouse, where serving our contractors and customers is our priority.

This position will have delivery and warehouse responsibilities, so the ability to flex and lift 50-70 lbs. will be required of you. We will be flexing your brain as well, building your skill set and product knowledge to help at the sales counter as you grow.

Prior green industry and landscape experience is preferred, but not required, we can teach you.

If you are bilingual English/Spanish, that would be preferred, but not a requirement. We will always look for the right team fit.

As a green industry leader for over 104 years, family owned Ewing Outdoor Supply prides itself on working hard for our customers, growing our employees and having fun while doing it.

• Preferred consideration for**

Bilingual (English/Spanish)

Responsibilities

• Go the extra mile to engage customers


• Greet and direct customers


• Provide accurate information (e.g. product features, pricing and after-sales services)


• Answer customers' questions about specific products/services


• Conduct price and feature comparisons to facilitate purchasing


• Cross-sell products


• Ensure racks are fully stocked


• Manage returns of merchandise


• Coordinate with your team to provide excellent customer service (especially during peak times)


• Inform customers about discounts and special offers


• Provide customer feedback to the Store Manager


• Stay up-to-date with new products/services


• Deliver a wide variety of items to different addresses and through different routes


• Follow routes and time schedule


• Load, unload, prepare, inspect and operate a delivery vehicle


• Ask for feedback on provided services and resolve clients' complaints


• Inform customers about new products and services


• Follow DOT regulations and safety standards

Requirements

• Prior Outdoor Supply Industry Experience


• Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head


• Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.


• Customer orientation and ability to adapt/respond to different types of characters


• Ability to multi-task, prioritize, and manage time effectively


• Basic math skills


• Be able to lift 50-70 pounds


• Excellent communication skills, capable of building trusting relationships


• Ability to perform in fast-paced environments


• Valid driver's license


• Excellent organizational and time management skills


• Good driving record with no traffic violations

Bonus Points for the Following*

• Bilingual (Spanish & English)


• Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)


• Proven work experience as a Customer Service Associate, Sales Associate, or similar role


• Knowledge of inventory stocking procedures

Benefits

• Health Care Plan (Medical, Dental & Vision)


• Retirement Plan (401k, IRA)


• Life Insurance (Basic, Voluntary & AD&D)


• Paid Time Off (Vacation, Sick & Public Holidays)


• Family Leave (Maternity, Paternity)


• Short Term & Long Term Disability


• Training & Development


• Wellness Resources


• Profit Sharing

We have the 4 C's that make your job a career!

Career Development-

To invest in your personal and professional growth, we offer a variety of training resources.

Compensation-

We offer competitive market wages, great benefits, PTO & bonus potential!

Culture-

We are family-owned, which gives us a unique culture, and we have fun with everything we do!

Care-

We care about all our employees because we would not be where we are now (over 100 years) if it weren't for you!