Customer Service Warehouse Associate

Ewing Outdoor Supply; Indian Trail (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Care Plan

401k Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Job summary

Ewing Outdoor Supply is seeking dependable, customer-focused individuals to join our operations team in Indian Trail, NC. This role involves customer service, warehouse operations, inventory support, local deliveries, and sales assistance.

Training is provided, no prior industry experience required. Eligible candidates should be comfortable with outdoor/indoor work, repetitive lifting, and driving on daily routes in company delivery vehicles.

Qualifications

• Must be comfortable working most of your shift on your feet and performing repetitive physical tasks.
• Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.

Responsibilities

• Greet customers, answer calls, field questions, and build customer relationships.
• Support customers in selecting landscape materials, outdoor supplies, and irrigation product recommendations.
• Pull, stage, and load customer orders, including stone, soil, mulch, and hardscape materials.
• Maintain a clean, organized, well-stocked warehouse and yard, following safety standards.
• Load and unload materials using company delivery vehicles and deliver to local job sites with world-class service.

Skills

Valid driver’s license

Ability to lift 50–75 lbs

Basic math

Good communication

Team player

Job description

Ewing Outdoor Supply

211 Post Office Drive

Indian Trail, NC 28079-7670

Pay rate $18 - 20/hr. DOE

Ewing Outdoor Supply is a fourth generation, family-owned wholesale landscape, irrigation, and outdoor supply company looking for dependable, customer-focused team members to join our operations team. While we have a lot of mantras around the company, two are, “treat the customer right,” and “have fun doing it!” If that sounds like you, keep reading…

This role provides a variety of activities—including customer service, warehouse operations, inventory support, local deliveries, and sales assistance —making it ideal for someone who enjoys being active, working both indoors and outdoors, and being part of a fast-paced, team-oriented environment. Though preferred, this hands-on, foundational role doesn’t require prior industry experience; we provide world-class training to set you up for success from day one!

So, do you value hard work, customer service, and teamwork? If so, reach out because we want to meet!

Responsibilities

This role supports the day-to-day operations in a fast-paced wholesale environment serving contractors and industry professionals. Job responsibilities include, but are not limited to:

Customer Service & Sales

• Greet customers, answer calls, field questions, and build customer relationships.
• Support customers in selecting landscape materials, outdoor supplies, and irrigation product recommendations.

Warehouse & Yard Operations

• Pull, stage, and load customer orders, including stone, soil, mulch, and hardscape materials.
• Maintain a clean, organized, well-stocked, and welcoming warehouse and yard, while following all equipment and material-handling safety standards.

Inventory Management

• Receive and stock deliveries and transfers.
• Assist with cycle counts and inventory accuracy checks.

Delivery and Transportation

• Load and unload materials using company delivery vehicles while following all safety protocols.
• Safely deliver customer materials in company delivery vehicles to local job sites, while providing world-class customer service upon arrival.

What we are looking for…

• Valid driver’s license and clean driving record
• Ability to lift 50–75 lbs regularly
• Comfortable working indoors and outdoors
• Strong work ethic and reliability
• Basic math and communication skills
• An eagerness to work as a team and deliver world‑class customer service

Preferred, but not required…

• Warehouse associate experience
• Delivery driver experience
• Forklift Certification
• Knowledge of irrigation, plumbing, or landscape materials (remember, our training rocks)
• Spanish Bi-Lingual is always a plus

Requirements

• Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head.
• Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Basic math skills
• Be able to lift 50-70 pounds
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Valid driver’s license
• Excellent organizational and time management skills
• Good driving record with no traffic violations

Bonus Points for the Following

• Bilingual (Spanish & English)
• Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
• Proven work experience as a Customer Service Associate, Sales Associate, or similar role.
• Knowledge of inventory stocking procedures

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing

We have the 4 C’s that make your job a career!

Career Development- To invest in your personal and professional growth, we offer a variety of training resources.

Compensation- We offer competitive market wages, great benefits, PTO & bonus potential!

Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do!

Care- We care about all our employees because we would not be where we are now (creeping up on 100 years) if it weren’t for you!