Customer Service Video Technician

Transdev North America; El Cajon (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Vacation leave

Sick days

Holidays

Job summary

Transdev North America in the San Diego area is seeking an Administrative Clerk to support Customer Service and the operations team. The role covers administrative tasks, data maintenance, video retrieval, and responding to inquiries. Based in El Cajon, CA, the position supports the MTS contract and requires a night shift.

Qualified candidates will have a high school diploma or GED, 2 years of office experience, and strong communication skills. Proficiency in Microsoft Office is expected.

Qualifications

• Requires high school diploma or GED.
• Bachelor’s degree preferred.
• 2 years office experience preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong organizational and time-management skills.

Responsibilities

• Manage Lost and Found
• Clerical duties and data maintenance
• Investigate and elevate incident reports
• Assist with customer inquiries and complaints
• Cover Receptionist Area when needed

Skills

Verbal communication

Written communication

English fluency

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office Word/Excel/Outlook

Job description

Administrative Clerk

Transdev in San Diego- El Cajon & Chula Vista is hiring a Administrative Clerk. Working under the guidance of the Customer Service, responsible for all aspects the department administrative function. Administrative Clerk provides administrative and analytical support for a variety of operation functions, including organization and data maintenance, Video Retrieval and Customer Service. This position is based in El Cajon CA in supporting the MTS Contract. This position requires to work predominately night shift.

• Competitive compensation package- $18.50 – 23.00per hour

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 7 days
• Holidays: 7 standard
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Key Responsibilities

• Manage Lost and Found
• Collect, organize and properly distribute private objects
• Coordinate donation/destruction process of any unclaimed items
• Maintain Daily database for Lost and Found items.
• Clerical Duties
• Investigate and elevate incident reports
• Retrieval Videos and provide summary of findings
• Investigate Complaints
• Assist with the investigation process for any customer complaints.
• Cover Receptionist Area for South Bay Administrative Clerk when needed.
• Other Duties as Assigned

Qualifications

• High school diploma or equivalent, such as GED, required
• Bachelor’s degree preferred
• 2 years office experience preferred
• Strong verbal and written communication skills; ability to speak and write in English
• Professional, courteous, and effective interpersonal skills when interacting with the public, clients, and internal staff
• Ability to handle customer inquiries and complaints with patience and professionalism
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong organizational, time-management, and prioritization skills
• Ability to work independently and collaboratively as part of a team
• Ability to adapt to flexible or varying work schedules
• Travel requirement (50%): Commute between Chula Vista and El Cajon office as needed
• Availability to work in the early morning or late evening as needed.

Pre-Employment Requirements

• Must submit to drug testing, and a criminal background check

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• 100% of work is accomplished indoors and in air conditioned orwell-ventilatedfacilities
• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.

Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Drug-free Workplace

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.