Customer Service -Vehicle Acquisition

Sunset Auto Wholesale; Tacoma (WA); Sur place; USD 42 000 - 72 000; Plein temps

Résumé du poste

Sunset Auto Wholesale is seeking a proactive prospecting specialist in Tacoma to find private sellers, start conversations online, and bring vehicles to the dealership for appraisal.

You'll hunt for opportunities on Facebook Marketplace, Craigslist, and other platforms, build relationships, and qualify leads for in-person visits. Prior automotive experience is a plus but not required.

Qualifications

• Strong communication and conversation skills.
• Ability to initiate conversations with people they don't know.
• Persistence without being pushy.
• Excellent texting and social media communication.
• Confident on the phone.
• Organized with timely follow-up.
• Competitive and goal-oriented.
• Comfortable using a CRM system.
• Able to handle rejection and keep prospecting.
• Creative in finding potential sellers.
• Interest in the automotive industry.

Responsabilités

• Search social media and online marketplaces for vehicles offered by private owners.
• Prospect through Facebook Marketplace, groups, Craigslist, and other platforms.
• Contact owners through approved messaging channels.
• Start conversations and build rapport with potential sellers.
• Qualify vehicle owners by discussing vehicle, condition, mileage, ownership, and timeline.
• Set confirmed appointments for dealership visits.
• Follow up with prospects not ready to come in.
• Maintain detailed notes and CRM records.
• Work with management to identify vehicles to acquire.
• Create a steady pipeline of vehicles for appraisal and purchase.

Connaissances

Self-motivated

Communication

Persistence

Social media outreach

Phone skills

CRM proficiency

Follow-up discipline

Competitive

Creative prospecting

Automotive interest

Outils

CRM software

Description du poste

Your mission:

Find people selling cars online, start the conversation, and get them through our doors.

You're not waiting for inventory to come to us.

You're hunting it down.

No automotive industry experience is required. We welcome applicants from customer service, sales, retail, recruiting, and other professional backgrounds who are comfortable communicating with people online, building relationships, and following up with potential sellers.

If you're naturally competitive, spend time on Facebook Marketplace, know how to talk to people, and love finding deals before everyone else does, we want you.

This position is perfect for someone who sees a Facebook Marketplace listing and thinks:

“I wonder if we can buy that car.”

Then actually does something about it.

This is a unique sales position focused on working with vehicle owners who are looking to sell or trade their vehicles and getting them into our dealership for an in-person appraisal.

If you are competitive, comfortable talking to strangers, good at building relationships, and know how to use social media to find opportunities, this could be a great fit.

WHAT YOU'LL DO:

• Search social media and online marketplaces for vehicles being offered for sale by private owners.

• Prospect through Facebook Marketplace, Facebook groups, Craigslist, and other online platforms.

• Identify vehicles that may be a good fit for Sunset Auto Wholesale's inventory.

• Contact vehicle owners through approved messaging and communication channels.

• Start conversations and build rapport with potential sellers.

• Explain why selling directly to a dealership can be easier, faster, and more convenient than dealing with private-party buyers.

• Qualify vehicle owners by asking questions about their vehicle, condition, mileage, ownership, and selling timeline.

• Work to set confirmed appointments for vehicle owners to bring their cars to the dealership.

• Follow up consistently with prospects who aren't ready to come in immediately.

• Keep detailed notes and follow-up activities in the CRM.

• Work closely with management and the purchasing team to identify vehicles we want to acquire.

• Help create a steady pipeline of vehicles coming into the dealership for appraisal and potential purchase.

• Maintain a professional reputation for Sunset Auto Wholesale in every online interaction.

THIS IS A PROSPECTING POSITION:

You won't be sitting around waiting for people to walk through the door.

Your job is to go find the opportunities.

Every day you'll be looking for people who are already considering selling their vehicles and creating conversations that result in appointments.

The goal is simple:

Find the seller → Start the conversation → Qualify the vehicle → Set the appointment → Get the vehicle to the dealership.

WHAT WE'RE LOOKING FOR:

We're looking for someone who is:

• Highly motivated and self-driven.

• Comfortable initiating conversations with people they don't know.

• Persistent without being pushy.

• Excellent at texting and communicating through social media.

• Confident on the phone.

• Organized and disciplined with follow-up.

• Competitive and goal-oriented.

• Comfortable working with a CRM.

• Able to handle rejection and keep prospecting.

• Creative when it comes to finding potential sellers.

• Interested in the automotive industry.

• Sales or automotive experience is a plus, but not required.

EXPERIENCE THAT CAN HELP YOU SUCCEED:

You may be a great fit if you've worked in:

• Automotive sales.

• BDC / Internet sales.

• Lead generation.

• Appointment setting.

• Telesales.

• Social media sales.

• Recruiting.

• Real estate.

• Insurance.

• Customer service.

• Business development.

We're more interested in your drive, communication skills, and ability to create opportunities than your previous job title.

WHAT SUCCESS LOOKS LIKE:

Your success will be measured by your ability to consistently create opportunities and bring vehicle owners into the dealership.

Key performance indicators may include:

• Number of qualified seller conversations.

• Outbound prospecting activity.

• Appointments set.

• Appointments confirmed.

• Vehicle owners who show up.

• Vehicles appraised.

• Vehicles acquired.

WHY SUNSET AUTO WHOLESALE?

Sunset Auto Wholesale is a growing used-car dealership with a strong focus on buying quality vehicles and providing a great experience for customers.

You’ll have the opportunity to help build our acquisition operation from the ground up and play a direct role in determining what vehicles we bring into our inventory.

This isn’t a position where you’re expected to wait for leads.

We're looking for someone who wants to create them.