Customer Service Valet Porter

Volkswagen of Olympia; Olympia (WA); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Healthcare

401K with employer match

Employee discounts

Tuition assistance

Vacation and holidays

Job summary

VW of Olympia is seeking a friendly and energetic Customer Service Valet Porter to take outstanding care of customers. This full-time role supports service advisors with shuttles, valet deliveries, document scanning, and dealership upkeep.

The position emphasizes a positive attitude, strong customer service, and the ability to multi-task in a fast-paced environment, with room to grow within the dealership group.

Qualifications

• Customer service skills and a can-do attitude are required.
• Must be able to stand, walk, and perform physically demanding tasks.
• Clean driving record and insurability under company insurance.
• Comfort driving manual and automatic transmission vehicles.

Responsibilities

• Greet service customers promptly and warmly.
• Coordinate and provide valet pick-up service for scheduled appointments.
• Drive service shuttle van and assist with drop-off/pick-up of customers.
• Work with the Service team to ensure a great customer experience.
• Prepare and scan documents; ensure accurate indexing.
• Maintain clean appearance of dealership and waiting areas.

Skills

Customer service

Job description

VW of Olympia is seeking a friendly and energetic individual to take outstanding care of our customers! This individual will need to have excellent customer service skills and a “can-do” winning attitude. The Customer Service Valet Porter will assist the service advisors with customer shuttles, valet deliveries, document scanning, and cleaning. This is a fast-paced position where youwill have multiple opportunities to make a positive impact on the customer’s experience.

More Than Just a Career

We believe it’s important to match each employee with a position that best fits their strengths. We want every team member to succeed and to have a career that is fulfilling to them. When our employees are happy, WE are happy; and most importantly, our customers are happy.Our customers are our top priority, and we will go to great lengths to make sure that their needs are met. We strive to provide an experience unlike any other dealership, and we rely on our team to accomplish this. We are constantly evolving to make sure our customers are receiving the best service available. Mediocrity is not an option.

We also believe in growth. We want you to become the best you can be so we can grow together. We’ve been using this mantra for over two decades, and as a result we’ve been able to open multiple new locations in southwest Washington that sell and service hundreds of cars every month. We couldn’t accomplish this without our team’s hard work and their ability to grow with us. We understand that the automotive industry is always evolving, and we will ask you to continue to evolve with us. When we work hard, and work together, anything is possible.

Benefits/Perks:

• Full-time position, Monday- Friday, Hourly pay $17.13- $19.00/ hour depending on experience
• Healthcare- medical, dental, vision, HSA
• 401K with employer match
• Employee Discounts on sales, parts, and service
• 100% employer paid tuition and books through Strayer University for employees and their families!
• 80 hours of paid vacation after 1 year of full-time employment, paid sick time, and 7 paid holidays

Responsibilities:

• Greets Service Customers promptly and warmly, establishing rapport with the customer
• Coordinate and provide valet pick-up service for scheduled appointments
• Drive service shuttle van and assist with drop off/pick up of customers
• Work closely with the Service team to ensure a great experience for customers
• Prepare documents for scanning
• Accurately and efficiently scan documents and verify they are indexed correctly
• Clean and maintain appearance of the dealership including customer waiting area, bathrooms, and break rooms
• Other duties as assigned by management

Requirements:

• Clean driving record and be insurable under the company’s insurance
• Know and be comfortable driving manual transmission and automatic transmission vehicles
• Ability to stand, walk, and perform physically demanding tasks for extended periods
• Lift and carry heavy objects (up to 50 pounds) safely and efficiently
• Ability to work in various weather conditions, including exposure to heat, cold, and noise

I-5 Auto Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.