Customer Service & Upsell Expert — Growth Path

Express Wash Concepts; New Albany (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Unlimited Wash Club membership

Pay increases tied to training and job

Recognition programs

Ongoing training and professional dev.

50% off retail items

Company-provided uniforms

Paid vacation

Job summary

Express Wash Concepts is hiring for a Team Member at our New Albany location. Join a fast-growing, award-winning company that offers a clear path to growth, hands-on training, and community involvement.

You’ll help welcome customers, upsell unlimited wash memberships, and deliver friendly, efficient service during shifts. Dedicated to quality, safety and customer care, the team thrives on teamwork, flexible hours, and opportunities to advance from entry-level roles to leadership positions across

Qualifications

• High school diploma or equivalent, or current enrollment.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site for the entire shift in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs consistently and up to 50 lbs occasionally.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.

Responsibilities

• Provide exceptional customer service and upsell monthly unlimited car wash packages.
• Greet and exceed customer expectations through strong first impressions.
• Engage with customers pre/post wash to ensure 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Comply with safety protocols and standard operating procedures.
• Address customer escalations calmly and effectively.
• Understand and operate basic retail equipment (computer, POS, etc.).
• Pitch memberships when interacting with new customers.
• Learn the wash process and equipment to expand knowledge.
• Perform other related duties as required.

Skills

Customer service

Flexibility

Positive attitude

Professional appearance

Team player

Education

High school diploma or equivalent

Tools

POS system

Retail computer

Job description

Express Wash Concepts is hiring for a Team Member at our New Albany location. Join a fast-growing, award-winning company that offers a clear path to growth, hands-on training, and community involvement.

You’ll help welcome customers, upsell unlimited wash memberships, and deliver friendly, efficient service during shifts. Dedicated to quality, safety and customer care, the team thrives on teamwork, flexible hours, and opportunities to advance from entry-level roles to leadership positions across