Customer Service & Upsell Specialist — Growth Path

Express Wash Concepts; Hampton (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Pay increases with training

Recognition programs

Ongoing training

Unlimited Wash Club

50% off retail items

Company-provided uniforms

Paid vacation

Job summary

Express Wash Concepts in Hampton, Virginia, is seeking a Team Member to deliver exceptional customer care and actively promote Unlimited Wash Club packages. You will engage customers, help them choose the right options, and contribute to a fast-paced car wash operation.

You’ll learn the wash process, operate the POS, and support clean, eco-friendly service while pursuing opportunities to advance into leadership roles within the team.

Qualifications

• High school diploma or equivalent or enrollment.
• Flexible hours, including weekends.
• Stand and move throughout the site in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs and up to 50 lbs occasionally.
• Positive attitude and professional appearance.
• Follow safety guidelines and wear safety equipment.

Responsibilities

• Educate customers on Unlimited Wash Club benefits.
• Greet customers and create strong first impressions.
• Engage pre/post wash to ensure satisfaction.
• Perform quality checks to maintain service standards.
• Comply with safety protocols and SOPs.
• Address escalations calmly and effectively.
• Operate basic retail equipment (POS, computer).
• Pitch memberships to new customers.
• Learn wash process and equipment for knowledge growth.
• Perform other related duties as required.

Skills

Customer service

Sales skills

POS operation

Education

High school diploma or equivalent

Tools

POS terminal

Job description

Express Wash Concepts in Hampton, Virginia, is seeking a Team Member to deliver exceptional customer care and actively promote Unlimited Wash Club packages. You will engage customers, help them choose the right options, and contribute to a fast-paced car wash operation.

You’ll learn the wash process, operate the POS, and support clean, eco-friendly service while pursuing opportunities to advance into leadership roles within the team.