Customer Service Travel Agent

Hellosunshinetravels; New York (NY); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible remote opportunity

Ongoing training and mentorship

Growth potential within the travel industry

Supportive team culture

Job summary

A travel agency is seeking a detail-oriented Customer Service Travel Agent in New York to assist clients with vacation planning and bookings. Responsibilities include providing excellent communication, managing bookings, and resolving any client concerns. Ideal candidates will have strong customer service and organizational skills, along with a passion for travel. Join a supportive team and enjoy flexible remote work while helping clients create unforgettable travel experiences.

Qualifications

• Passion for travel and helping others.
• Ability to multitask efficiently.
• Willingness to learn about travel trends.
• Ability to multitask and pay attention to details.
• Sales or hospitality experience is a plus but not required.
• Willingness to learn and stay updated on travel trends.

Responsibilities

• Assist clients with planning and booking vacations.
• Provide clear communication through various channels.
• Manage bookings, changes, and travel documentation.
• Resolve client concerns professionally.
• Build long-term relationships with clients.
• Build long‑term relationships that turn travelers into repeat clients.

Skills

Customer service skills

Communication skills

Organization

Self-motivation

Attention to detail

Travel enthusiasm

Job description

We’re looking for a detail-oriented, people-loving Customer Service Travel Agent who is passionate about creating unforgettable travel experiences. In this role, you’ll serve as a trusted advisor to clients—helping them plan, book, and manage trips while providing exceptional service from start to finish.

What You’ll Do:

• Assist clients with vacation planning, including cruises, resorts, tours, and custom itineraries
• Provide clear, friendly communication via phone, email, and social platforms
• Research destinations, pricing, promotions, and travel requirements
• Manage bookings, changes, cancellations, and travel documentation
• Resolve client concerns with professionalism and care
• Build long‑term relationships that turn travelers into repeat clients

What We’re Looking For:

• Strong customer service and communication skills
• Organized, self‑motivated, and comfortable working independently
• Passion for travel and helping others
• Ability to multitask and pay attention to details
• Sales or hospitality experience is a plus (but not required)
• Willingness to learn and stay updated on travel trends

Why Join Us:

• Flexible, remote opportunity
• Ongoing training and mentorship
• Growth potential within the travel industry
• A supportive, positive team culture
• The chance to help people make lifelong memories

If you love helping people, enjoy planning, and want a career that blends service with adventure—this role is for you.