Customer Service & Transcription Assistant

Ohio Industrial Commission; Cincinnati (OH); On-site; USD 64,058,000 - 66,125,000; Full time

Job summary

The Ohio Industrial Commission's Cincinnati Regional Office is seeking an onsite Customer Service Assistant to handle inquiries from injured workers, employers and the public, using transcription software and document preparation skills.

You will greet visitors, verify information, and use CAS, ECM, ICON and other tools to research cases, respond to inquiries, and produce hearing orders and reports.

Qualifications

• 3 months of training or 3 months of experience in office practices and procedures.
• 1 course or 3 months of experience in public relations or customer service.
• 1 course or 3 months of experience in typing, keyboarding, data entry or word processing.
• 1 course or 3 months of experience in operation of a personal computer.

Responsibilities

• Greets visitors, checks in customers for hearing and refers to the BWC or Ombuds.
• Responds to inquiries using ORC, OAC, IC rules to respond efficiently and accurately.
• Uses CAS, ECM, Case Manager, ICON, and BWC applications for research and updates.
• Responds to AskIC requests: claims status inquiries, risk/rep updates, and claim party address updates.
• Uses transcription and dictation equipment to prepare documents including hearing orders and medical reports.

Skills

Customer Service

Attention to Detail

Confidentiality

Problem Solving

Responsiveness

Tools

Transcription software

CAS

ECM

Case Manager

ICON

BWC applications

Job description

The Ohio Industrial Commission's Cincinnati Regional Office is seeking an onsite Customer Service Assistant to handle inquiries from injured workers, employers and the public, using transcription software and document preparation skills.

You will greet visitors, verify information, and use CAS, ECM, ICON and other tools to research cases, respond to inquiries, and produce hearing orders and reports.