Customer Service Advocate – Workers’ Comp (Flexible Hours)

Ohio BWC (official); Columbus (OH); On-site; USD 30,000 - 39,000; Full time

Job summary

Ohio Bureau of Workers’ Compensation (BWC) is seeking a Customer Advocate to assist external customers, including injured workers, employers, medical providers, and others, with complaints, inquiries, and information requests about workers’ compensation.

This on-site role at the Columbus Service Office involves entering data into the Ombuds Tracking System, explaining rights and responsibilities under Ohio law, guiding customers to the right contacts, and creating and maintaining documentation.

Qualifications

• 9 months of training or 9 months of experience in office practices and procedures.
• 9 months of training or 9 months of experience in public relations or customer service.
• 9 months of training or 9 months of experience in typing, keyboarding, data entry or word processing.
• 9 months of training or 9 months of experience in operation of personal computer.

Responsibilities

• Respond to complaints, inquiries, and general information requests concerning workers’ compensation.
• Enter complaint information into the Ombuds Tracking System.
• Explain the rights and responsibilities of parties to a claim for benefits under Ohio Workers’ Compensation Law and Rules.
• Direct customers to the appropriate contact for further information or assistance, if needed.
• Prepare and maintain documentation and records related to all complaints and inquiries.

Skills

Customer Service

Written Communication

Teamwork

Ethics and Values

Cultural Awareness

Tools

Ombuds Tracking System

Job description

Ohio Bureau of Workers’ Compensation (BWC) is seeking a Customer Advocate to assist external customers, including injured workers, employers, medical providers, and others, with complaints, inquiries, and information requests about workers’ compensation.

This on-site role at the Columbus Service Office involves entering data into the Ombuds Tracking System, explaining rights and responsibilities under Ohio law, guiding customers to the right contacts, and creating and maintaining documentation.