Customer Service Teller - Cash Handling & Cross-Sell

Bankers Trust Company; Des Moines (IA); Presencial; USD 25.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

401(k) plan with company match

Tuition assistance

Life insurance

Lifestyle accounts

Team member banking benefits

Descripción de la vacante

Bankers Trust Company in Des Moines, IA seeks a Consumer Services Rep to provide exceptional customer service and accurate transaction processing. You will identify referrals and cross-sell bank products, balance cash, and manage daily cash operations in a fast-paced environment.

The role emphasizes teamwork, integrity, and accuracy, with responsibilities including vault access, safe deposit interactions, and training new staff, all while maintaining regulatory compliance and customer

Formación

• High school diploma or equivalent.
• Ability to problem solve.
• Organizational skills.
• Prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction with bank exposure to loss or fraud.
• Ability to work in a team environment.
• Honesty and integrity.
• Ability to work in a fast paced environment.
• High degree of accuracy.
• Some clerical, administrative, cash handling, sales or customer service experience -- Preferred.
• 10-key - Preferred.
• Knowledge of various federal regulations including Bank Secrecy Act, CRA, ADA, Right to Financial Privacy Act, GLBA, Regulation E and teller roles - Preferred.
• In-depth knowledge of all bank deposit products and policies - Preferred.
• Basic knowledge of bank loan, trust, and investment center products - Preferred.

Responsabilidades

• Provide superior and quality customer service; process transactions accurately and efficiently.
• Identify referral opportunities and cross-sell bank products.
• Order, receive, verify, and distribute cash; balance cash drawer daily.
• Scan and process daily transactions (Branch capture).
• Train new employees and answer co-worker questions.
• Open/close bank and vault procedures; manage safe deposit access where applicable.
• Handle deposits and loan payments; verify cash and endorsements.
• Promote positive relations with customers and prospects; respond to inquiries about rates and fees.
• Ensure compliance with policies and regulations.

Conocimientos

problem solving

organizational skills

prioritize decisions

teamwork

honesty & integrity

accuracy

cash handling

sales to customers

10-key

knowledge of regulations

deposit products knowledge

Educación

High school diploma

Descripción del empleo

Bankers Trust Company in Des Moines, IA seeks a Consumer Services Rep to provide exceptional customer service and accurate transaction processing. You will identify referrals and cross-sell bank products, balance cash, and manage daily cash operations in a fast-paced environment.

The role emphasizes teamwork, integrity, and accuracy, with responsibilities including vault access, safe deposit interactions, and training new staff, all while maintaining regulatory compliance and customer