Consumer Services Rep - BT Downtown Skywalk

Bankers Trust Company; Des Moines (IA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan with company match

Tuition assistance

Life insurance

Lifestyle accounts

Team member banking benefits

Job summary

Bankers Trust Company in Des Moines, IA seeks a Consumer Services Rep to provide exceptional customer service and accurate transaction processing. You will identify referrals and cross-sell bank products, balance cash, and manage daily cash operations in a fast-paced environment.

The role emphasizes teamwork, integrity, and accuracy, with responsibilities including vault access, safe deposit interactions, and training new staff, all while maintaining regulatory compliance and customer

Qualifications

• High school diploma or equivalent.
• Ability to problem solve.
• Organizational skills.
• Prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction with bank exposure to loss or fraud.
• Ability to work in a team environment.
• Honesty and integrity.
• Ability to work in a fast paced environment.
• High degree of accuracy.
• Some clerical, administrative, cash handling, sales or customer service experience -- Preferred.
• 10-key - Preferred.
• Knowledge of various federal regulations including Bank Secrecy Act, CRA, ADA, Right to Financial Privacy Act, GLBA, Regulation E and teller roles - Preferred.
• In-depth knowledge of all bank deposit products and policies - Preferred.
• Basic knowledge of bank loan, trust, and investment center products - Preferred.

Responsibilities

• Provide superior and quality customer service; process transactions accurately and efficiently.
• Identify referral opportunities and cross-sell bank products.
• Order, receive, verify, and distribute cash; balance cash drawer daily.
• Scan and process daily transactions (Branch capture).
• Train new employees and answer co-worker questions.
• Open/close bank and vault procedures; manage safe deposit access where applicable.
• Handle deposits and loan payments; verify cash and endorsements.
• Promote positive relations with customers and prospects; respond to inquiries about rates and fees.
• Ensure compliance with policies and regulations.

Skills

problem solving

organizational skills

prioritize decisions

teamwork

honesty & integrity

accuracy

cash handling

sales to customers

10-key

knowledge of regulations

deposit products knowledge

Education

High school diploma

Job description

Consumer Services Rep - BT Downtown Skywalk

Regular Full-Time Des Moines, IA, US

There are important qualities you look for in an employer - meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a "Best Place for Working Parents®", being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the "Best Businesses Supporting Local Charity" by readers of the Business Record.

Job Summary:

Provide superior and quality customer service; provide customers efficient and accurate transaction processing; identify relevant referral opportunities and cross-sell bank products.

Primary Functions and/or Responsibilities:

• Will be involved in ordering, receiving, verifying, and distributing cash
• Balances cash drawer daily, or more often as needed, including periodic batching of cashed checks
• Scans and processes daily transactions (Branch capture)
• Perform as a team member in allocating and coordinating the work flow
• Ability to be responsible for bank opening/closing and opening/closing of the vault while following proper procedures
• Admits customers to safe deposit boxes (most locations)
• Identify relevant referral opportunities and make referrals to promote the bank’s product and services; consistently cross-sells bank products at every opportunity.
• Ability to train new employees and answer co-worker questions
• Makes concentrated effort to solve customer problems and refers customers to a relationship banker/manager for issues that cannot be resolved at the teller line.
• Accepts all retail and/or commercial deposits, and payments for loans; verifying cash and endorsements and giving customers their receipts
• Identifies customers and cashes checks or refers customers to management for authorization to cash checks
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
• Provides additional customer services and information including Cashier’s Checks, Savings Bonds, Stop Payments, and Certificates of Deposit
• Promote and maintain positive relations with all contacts, customers and potential customers
• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies
• Comply with all department, company, and regulatory policies and procedures
• Contribute to the fulfillment of department and company objectives and goals

Education and/or Experience:

• High school diploma or equivalent

Specific Skills, Knowledge & Abilities:

• Ability to problem solve
• Organizational skills
• Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud
• Ability to work in a team environment
• Honesty and integrity
• Ability to work in a fast paced environment
• Ability to work well under pressure
• High degree of accuracy
• Some clerical, administrative, cash handling, sales or customer service experience -- Preferred
• 10-key - Preferred
• Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bailey Act, Regulation E and teller roles and responsibilities relating to each act - Preferred
• In-depth knowledge of all bank deposit products and policies - Preferred
• Basic knowledge of bank loan, trust, and investment center products - Preferred

WORK SCHEDULE: Hours vary between 7:30 a.m. to 5:45 p.m. Monday - Friday and Every other Saturday from 8:30 a.m. to 12:45 p.m.

Hiring Salary Range

The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate’s prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range: $18.50 - $21.00.

• Group Health, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• 401(k) plan with lucrative company match
• Tuition assistance
• Company Paid Life Insurance
• Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
• Team Member Banking - a suite of products and services with special benefits for employees

Hybrid Eligibility: Position will be onsite.

EQUAL OPPORTUNITY EMPLOYER

PROTECTED VETERANS AND INDIVIDUAL WITH DISABILITY