Bank Teller & Customer Experience Champion

Bankers Trust; Cedar Rapids (IA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Generous PTO

401(k) with company match

Tuition assistance

Company paid life insurance

Lifestyle accounts for family, loans,/

Team Member Banking benefits

Job summary

Bankers Trust in Cedar Rapids, IA is seeking a Consumer Services Rep to provide superior customer service, process transactions accurately, and identify cross-sell opportunities. The role involves cash handling, daily balancing, and branch transactions in a community-focused environment.

The position requires a high school diploma or equivalent and offers competitive benefits, a clear schedule, and potential for bonus. Onsite work with a comprehensive benefits package is provided.

Qualifications

• High school diploma or equivalent.
• Ability to problem solve.
• Organizational skills.
• Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
• Ability to work in a team environment.
• Honesty and integrity.
• Ability to work in a fast paced environment.
• Ability to work well under pressure.
• High degree of accuracy.
• Some clerical, administrative, cash handling, sales or customer service experience -- Preferred.
• 10-key – Preferred.
• Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bailey Act, Regulation E and teller roles and responsibilities relating to each act -- Preferred.
• In-depth knowledge of all bank deposit products and policies – Preferred.
• Basic knowledge of bank loan, trust, and investment center products – Preferred.

Responsibilities

• Will be involved in ordering, receiving, verifying, and distributing cash.
• Balances cash drawer daily, or more often as needed, including periodic batching of cashed checks.
• Scans and processes daily transactions (Branch capture).
• Perform as a team member in allocating and coordinating the work flow.
• Ability to be responsible for bank opening/closing and opening/closing of the vault while following proper procedures.
• Admits customers to safe deposit boxes (most locations).
• Identify relevant referral opportunities and make referrals to promote the bank’s product and services; consistently cross-sells bank products at every opportunity.
• Ability to train new employees and answer co-worker questions.
• Makes concentrated effort to solve customer problems and refers customers to a relationship banker/manager for issues that cannot be resolved at the teller line.
• Accepts all retail and/or commercial deposits, and payments for loans; verifying cash and endorsements and giving customers their receipts.
• Identifies customers and cashes checks or refers customers to management for authorization to cash checks.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Provides additional customer services and information including Cashier’s Checks, Savings Bonds, Stop Payments, and Certificates of Deposit.
• Promote and maintain positive relations with all contacts, customers and potential customers.
• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Comply with all department, company, and regulatory policies and procedures.
• Contribute to the fulfillment of department and company objectives and goals.

Skills

Problem solving

Organizational skills

Prioritization

Teamwork

Honesty

Fast-paced

Under pressure

Accuracy

Cash handling

10-key

Bank regulations

Deposit products

Loans & investments

Customer service

Education

High school diploma or equivalent

Job description

Bankers Trust in Cedar Rapids, IA is seeking a Consumer Services Rep to provide superior customer service, process transactions accurately, and identify cross-sell opportunities. The role involves cash handling, daily balancing, and branch transactions in a community-focused environment.

The position requires a high school diploma or equivalent and offers competitive benefits, a clear schedule, and potential for bonus. Onsite work with a comprehensive benefits package is provided.